Job Title: Receptionist

Location: City Vets, mainly based at our Heavitree branch but working across all four sites will be required on occasion.

Your role and responsibilities

City Vets are looking for enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. In this role you will have the opportunity to enhance your customer service skills. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care.

This role is vital to maintaining the high standards expected throughout our exceptional team. You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude.

This position is a permanent part-time role working 33.1 hours 1in 7 Saturdays and 1in 14 Sundays

The role is varied and will include (but is not limited to) the following:

Greeting clients, and their pets, with a friendly and helpful mannerDiary managementMaintaining accurate client records in line with data protection regulationsDay to day administrative duties.Communicating with clients, colleagues, and the wider business face-to-face, through email and telephoneMaintaining the organisation and hygiene standards of the reception areasProcessing payments in various formsProcessing repeat medication requests.

Benefits

5 weeks holiday plus bank holidays and Birthday LeaveExtensive free online Linnaeus CPD programCareer progression opportunitiesStaff discount schemesEnhanced sickness payEnhanced equal family leaveRecruitment referral reward schemeE-car salary sacrifice schemeEmployer contribution pension scheme·Wellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work scheme

About us
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate.

We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!

City Vets, as part of Linnaeus, are committed to supporting the physical and mental health of all our associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

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Salarey Value: £21,222.40;

Salary Description: per annum;