VCA North Division Animal Medical Center in Spokane Washington is seeking an amazing human to join their team as a Client Service Representative!

We are seeking a personable yet highly professional receptionist passionate about pets and their owners.  The ideal candidate will have at least two years of client service/receptionist experience and one year of veterinary care experience.

Schedule: Full-time opportunity. 

Compensation: The pay range for this position is $18-21 / hour.  Compensation is negotiable based on education, experience, and other relevant credentials. 

Location: 8714 N Division St, Spokane, WA 99218

Why you should apply!

You LOVE animals.You want to improve pets’ lives.You like learning something new every day.You want to be a part of something bigger and impactful locally and globally.You want to make a difference for the pets’ family.You want to help pets receive high-quality medicine.

Why We Want YOU!

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the heart around which the hospital operates and is responsible for:

Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.Scheduling and confirming appointments.Placing outbound calls for follow-ups and reaching out to prospective clients.Presenting and explaining fees, including processing payments.Recommending, selecting, and obtaining products and services, including prescriptions.Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).Managing medical records, charts, reports, and correspondence.Hospital maintenance (including animal waste removal) and ensuring that the facility is always neat and clean—both inside and outside.

What makes VCA North Division Unique?

We offer a dynamic work environment with the opportunity to work alongside highly skilled technicians, assistants, and doctors.  Our Medical Director is a Diplomate of the American Board of Veterinary Practitioners (Canine and Feline Practice), the first in Spokane and one of 900 worldwide.  A successful candidate will have the desire to work as part of a team, attention to detail, the ability to multi-task in a fast-paced environment, and a desire to utilize and grow their knowledge, skills, and abilities. 

Our AAHA-accredited hospital practices high-quality medicine and offers numerous no-cost educational opportunities through local lectures and our Woof University.  We also offer in-house training and mentorship that includes technical and professional skills so you can utilize and grow your skills.  VCA North Division has up-to-date patient care technologies such as:

Electronic medical recordsDigital dental X-rayUltrasoundEndoscopyMulti-parameter anesthesia monitoring, including capnography

Spokane, Washington, offers numerous outdoor activities and a 4-season climate.  Hiking, camping, river rafting, fishing, lakes, and snow sports are all available within a short distance.  Affordable cost of living, excellent medical facilities, an array of restaurants, a thriving live music scene, and an easily accessible airport make Spokane an ideal and convenient location for a good quality of life.

Benefits of joining the VCA North Division Team! 

We are passionate about supporting all associates and are committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a career in veterinary medicine has to offer.  At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)!

Competitive wagesPaid vacation, sick time, and holiday payFree mental health sessions (Lyra) and wellness subscriptions (Head Space)Referral bonusesMedical, dental & vision insurance for you and your familyHealth saving account and Flexible spending accountGenerous pet care discounts plus discounts on Mars, Royal Canin, Hills, and moreLife, long, and short-term disability insurance (company-paid)Paid parental leave for new parents401(k) (company match)Access to the people and financial resources of a large veterinary communityOpportunities for growth and leadership roles at VCA, Mars, and other divisions of MarsDedicated onboarding and development supportAssociate-led equity, inclusion, and diversity groupsOpportunities to give back through strong Shelter partnerships and VCA CharitiesFree Continuing Education through our online WoofUTuition support and sponsorships

Apply Today! We look forward to speaking with you!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com