Address: 1660 Mt Vernon Rd, Dunwoody, GA 30338

VCA Dunwoody Veterinary Center​ is excited to expand our team and is currently seeking a Client Service Representative (Veterinary Receptionist)!

Schedule: Full-time opportunity

About Us:  VCA Dunwoody Veterinary Center​ is a full-service facility offering preventative and routine care, surgery and dental procedures. We pride ourselves on maintaining a supportive, team-oriented culture where learning and professional development are encouraged.

As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities:Provide exceptional customer service in person, over the phone, and via email.Schedule appointments, manage patient check-ins/check-outs, and process payments.Educate clients on hospital services, wellness plans, and pet care.Maintain accurate patient records and handle administrative tasks efficiently.Assist in handling client concerns with professionalism and empathy.Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills:Previous experience in a customer service or veterinary setting preferred.Strong communication and interpersonal skills.Proficiency with computer systems and scheduling software.Passion for animals and a commitment to client education.

VCA offers a comprehensive benefits package to support the health, well-being, and professional development of its associates. Key benefits include:

Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.Paid Time Off: Paid vacation, sick, parental, and bereavement leave.Financial Support: 100% employer-paid short-term and long-Protection: Access to the Better Together Fund for crisis support in qualifying situations.Programs: Leadership development and mentorship programs.Retirement: 401(k) retirement savings plan with increasing employer contribution.Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary.Pet Care Perks: Generous pet care discounts and VIP programs.Advisory Services: Student loan advisory services, tools, and resources.Transfer Opportunities: Nationwide hospital transfer opportunities.

If you’re passionate about veterinary medicine and want to be part of a supportive, growth-oriented team, we’d love to hear from you. Apply today!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.