An exciting opportunity has arisen for a professional and enthusiastic practice administrator to join our Sunderland team. The Practice Administrator will be the central link between the clinical and non-clinical needs of the practice’s operation but also with the wider Veterinary Vision team. As a Practice Administrator, your role will encompass various crucial aspects, including health and safety, financial management (including debt and insurance), line management of the reception team and coordination of complaints. Working closely with our clinical team, you will play a pivotal role in maintaining our exacting standards of client and patient care. **Areas of Responsibility:** + Implementing and adhering to H&S policies + Co-ordinate maintenance and repairs within the practice + Dealing with client concerns and complaints + Supporting the team with the day to day running of the practice + Regulatory Compliance Health and Safety, Data Control, Pharmacy, Waste and RCVS + Successfully cascading information and decisions from senior leadership to the team + Decision making and escalation awareness + Regular communication with hospital director and other members of senior management + Work with the clinical leads to ensure processes and protocols are in place, visible, understood and adhered to. The ideal candidate will have the following: + Excellent customer service and communication skills + Highly motivated with a willingness to learn new skills + Ability to remain calm under pressure + Reliable and honest + Organised and the ability to multitask and to work to deadlines + Tactful and diplomatic + Excellent organisational skills + Experience of managing teams and line management + Able to carry out instructions quickly and accurately This is a full-time permanent position working 40 hours per week. **Benefits package includes:** + 5 weeks holiday + bank holidays + Birthday Leave + Career progression opportunities + Life Assurance + Enhanced sickness pay + Enhanced equal family leave + E-car salary sacrifice scheme + Wellness program including: + Employee assistance program + Eyecare voucher scheme + Free annual Flu jab + Cycle to work scheme + Recruitment referral reward scheme **About us** Veterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK, with four sites in Glasgow, Bamber Bridge, Penrith and Sunderland. We are equipped with state-of-the-art operating facilities for all types of ocular surgery in a friendly, caring environment where the well-being of patient’s is our top priority. At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone. \#LI-ST1 #LI-Onsite