Now Hiring: Hospital Service Manager – Client Services
📍 Bulger Veterinary Hospital – Lawrence, MA
Full-Time | Leadership Opportunity | Fast-Paced Veterinary Environment
Are you a people-focused leader with a passion for delivering exceptional client service? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities to grow? If so, Bulger Veterinary Hospital wants to meet you!
The Opportunity:
We’re seeking a Hospital Service Manager – Client Services to lead and inspire our front-of-house teams and ensure a seamless, compassionate client experience. This leadership role will report directly to the Hospital Director and oversee our Client Care Supervisors, Auditors, and Financial Concierge team.
Compensation:
As the Hospital Service Manager – Client Services, you will lead our front-of-house operations and ensure a seamless, compassionate experience for clients and staff alike. Key responsibilities include:Recruiting, training, coaching, and scheduling client services staffFostering a culture of hospitality, empathy, and excellenceMonitoring and managing team performance and productivityOverseeing billing processes, daily reconciliations, and account follow-upsResolving client concerns with professionalism, compassion, and tactCoordinating hospital systems, including doctor scheduling with AI-based softwareCollaborating cross-functionally to support smooth clinic operationsHandling escalated client interactions and supporting staff in emotionally charged situationsAbout You:Associate’s degree (or higher) preferredStrong leadership background with experience managing diverse teamsPrevious experience in hospitality, medical, or customer-facing environments strongly preferredExcellent communicator and conflict-resolution expertCalm under pressure, highly organized, and solution-focusedAble to thrive in a clinical setting with emotional sensitivity and professionalismComfortable with flexible scheduling, including evenings and weekends as neededFull-Time Benefits!CE AllowanceUniform AllowancePaid Time Off16 Week VTNE Study Group Program!Medical, Dental, Vision401(k) with employer matchingEmployee Pet DiscountShort & Long-Term DisabilityHealth Savings & Flexible Spending AccountsLife InsuranceEmployee Referral ProgramEmployee Assistance ProgramRelocation Assistance for the right personAccess to VetBloom for RACE-approved continuing education and trainingAccess to VetGirl SubscriptionPartnership with Penn Foster Veterinary Technology program, including scholarshipsLicense application and renewal reimbursement for RVTs.Financial support and onsite mentorship for those pursuing VTS certificationWhy Choose Bulger?
Join a team that makes a difference—every day.
At Bulger, we believe in building strong teams, creating meaningful connections, and growing future leaders. If you're ready to bring your hospitality and leadership experience to a purpose-driven role, we’d love to hear from you.Comprehensive Care: From General Wellness to Specialty Medicine in Ophthalmology, Surgery, Anesthesia, Internal Medicine, and Cardiology, we cover it all.Collaborative Environment: Work alongside skilled professionals who share your dedication to high-quality care and patient well-being.State-of-the-Art Facilities: Join a cutting-edge hospital equipped to handle any situation, with the latest technology and resources.CTDigital RadiographyUltrasound: Abdomen, Cardiac, Thoracic, MusculoskeletalVideo Scoping: Cystoscopy, Endoscopy, Rhinoscopy, and moreMinimally Invasive Surgery: Arthroscopy, Laparoscopy, ThoracoscopyOphthalmic Diode Laser System, Phacoemulsification surgery, Operating MicroscopeTransfusion MedicineElectromyography (EMG)Echocardiogram & Electrocardiogram (ECG)Spinal Tap
📩 Apply today and help us deliver extraordinary care to pets and their people.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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