Arista Advanced Pet Care is a new veterinary group focused on revolutionizing specialty and emergency pet care by offering a shared ownership model to veterinary specialists and emergency doctors, fostering collaboration and empowering them to build their hospitals within their communities. Our model aims to improve the quality of care for pets and create a better working environment for veterinary professionals. Our new Arista Dallas hospital will be opening later this Fall along the Dallas North Tollway, just south of I-635. We are excited to begin building our Dallas team with dedicated veterinary professionals that want to provide the highest quality care for our patients in an environment driven by our hospital ownership group. Please note the tentative start date for this position is October 13, 2025. Veterinary Hospital Logistics Expert JOB SUMMARY The Hospital Logistics Expert works with the Care Navigation Team to improve efficiency and quality of care by ensuring that the patient journey is as efficient and transparent to all throughout the care of the patient. RESPONSIBILITIES & DUTIES + Primarily focused on drop-off and hospitalized patients, this role is responsible for tracking the patient progress throughout the day and ensuring that all parties – care navigator, client, primary care veterinarian and full Arista team are kept informed. + Build strong relationships with the Arista specialty & emergency teams. + Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow. + Serve as primary contact point for care navigator during the day; serve as triage technician for new and existing clients as needed by Care Navigator. + Help develop and improve on the electronic tools needed to streamline and create more efficiencies in the provision of advanced care. + General hospital management duties as required such as managing phone calls, facilitating drop-off/pick-up preparation and individual service support. QUALIFICATIONS + 5+ years experience working in healthcare - veterinary technician, nurse or relevant clinical experience + Experience in both general practice and specialty/ ER veterinary medicine preferred + Extremely organized and able to easily multitask and prioritize for efficient working style + Must be comfortable with medical terminology and high proficiency with Electronic Medical Record / PIMS systems to track patient treatments and case flow + Clear and friendly verbal & written communication skills for telephone, email and texting with veterinary clinical staff + Ability to work independently while staying connected to a team and taking pride in work + Commitment to customer service, high quality care and excellence COMPENSATION + Competitive hourly wage and benefits package + Opportunities for continuing education and professional development + Supportive and collaborative work environment + Health, dental, and vision insurance + Paid time off and holiday pay + Retirement plan options HOW TO APPLY If you are passionate about providing high-quality care to pets and are looking for a rewarding opportunity in a specialized field, we encourage you to apply today. Please submit your resume, along with a cover letter, outlining your relevant experience and why you are an ideal fit for this role. Arista Advance Pet Care is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.