Job Title: Customer Care Assistant 

Salary: £21,550p/a      

Location: Maven Veterinary Care 

Job Type: Permanent  

Hours: 31.88 average hours per week, includes 1 in 8 Saturdays and Sundays with time in lieu plus 1 in 8 Saturdays 

We are a multiple award winning primary care practice for small animals located in North Cheam, London. Being accredited with a gold cat-friendly clinic award, RCVS Hospital accreditation and 5 Outstanding RCVS Awards, we thrive to exceed expectations by providing expert care for our clients and their pets as we dedicate our time to looking after them and keeping them healthy.

Your role and responsibilities

We have an exciting opportunity for a Customer Care Assistant to join the team. We are a friendly team who enjoy a close relationship with our clients. We are dedicated to excellent customer care, which helps us with our ultimate aim of keeping pets living as long, happy and healthy lives as possible. 

Applicants should have at least 1 years experience in a customer service role. Experience within a Veterinary business would be an advantage. 

Required Qualifications: Minimum requirements GCSE in English and Maths.

The successful candidate will be welcoming and friendly, confident in working in a busy fast-paced environment, have the ability to manage their workload efficiently and accurately and have good IT skills. They are calm, attentive and always focused on the clients' needs, providing guidance by keeping fully up-to-speed with the practice services and any additional services available.  

An interest and ease in working around animals is essential though the role does not include directly working with animals. Enthusiasm and passion to deliver a first class service and continually exceed the expectations of our customers is a key priority.

The main responsibilities, but limited to: 

Initial client contact – answering incoming phone calls, greeting clients at the front desk 

Managing the diary - Booking appointments for consultations and surgery 

Processing client requests such as orders, repeat prescriptions and insurance claims 

Managing incoming emails 

Taking payments and managing daily cashing up processes 

Ensuring the reception area is always clean, tidy and welcoming 

The environment is fast-paced and the workload varies from day to day.

The shifts from Monday to Friday are varied for this role and include 7.30am to 1.30pm, 8am to 2pm, 1.30pm to 7.30pm, 2pm to 8.30pm and 2pm to 8pm. These are set at least one month in advance 

The weekends are equally shared in a 1 in 8 rotation; the shifts worked on the weekend are: 

Full weekend; Saturday 9am to 4.30pm and Sunday 10am to 2.30pm, with time in lieu given the following week.  

Saturday only shifts, the hours worked are 9am to 4pm.  

If you are interested in this role, we would love to hear from you. A detailed Job Description is available on request and informal enquires can be sent to Fabiana Cadoni at fabiana.cadoni@mavenvets.co.uk  

Benefits:

5 weeks holiday plus bank holidays and Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program including:

Employee assistance program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

Salary Description:Competitive;