Join Our Team as a Client Care Supervisor
Bulger Veterinary Hospital | Lawrence, MA
At Bulger Veterinary Hospital, we know that exceptional veterinary care starts with an exceptional client experience—and that starts with you. We’re looking for a Client Care Supervisor who’s not only organized and detail-oriented, but also genuinely loves leading people and creating positive experiences for clients and their pets.
Compensation:
As our Client Care Supervisor, you’ll be the go-to leader for our Client Care Specialists (CCS). You’ll help shape the client experience from the very first “hello” to the moment they head home—making sure everything runs smoothly along the way.
Your days will include:Building and maintaining a warm, welcoming, and organized front lobbyCoaching, mentoring, and developing your team so they can shine in their rolesManaging schedules, staffing, and daily operationsReconciling daily transactions and assisting to resolve accounts receivable issues as neededPartnering with other departments to keep the flow of patients and communication seamlessAssisting in the process of hiring, onboarding, and performance reviews with the support of our administrative teamWhat We’re Looking ForExperience: 5+ years in a client-facing role (veterinary or medical preferred)Leadership: A natural people-leader who can inspire, guide, and support a teamCustomer Service Skills: You go above and beyond to make people feel valued and understoodOrganization: You thrive in a busy environment and keep things running like clockworkFlexibility: Able to adapt to changing priorities and pitch in where neededBonus: Experience as a veterinary receptionist, medical secretary, or similar roleWhy You’ll Love Working HereYou’ll be part of a team that values collaboration, respect, and humor (yes, we laugh here—even on busy days)You’ll have a voice in how we grow and improveYou’ll get to make a difference every day—not just for pets, but for the people who love themFull-Time Benefits!CSR Certificate Program!Uniform AllowancePaid Time Off16 Week VTNE Study Group Program!Medical, Dental, Vision401(k) with employer matchingEmployee Pet DiscountShort & Long-Term DisabilityHealth Savings & Flexible Spending AccountsLife InsuranceEmployee Referral ProgramEmployee Assistance ProgramRelocation Assistance for the right personAccess to VetBloom for RACE-approved continuing education and trainingAccess to VetGirl SubscriptionPartnership with Penn Foster Veterinary Technology program, including scholarshipsLicense application and renewal reimbursement for RVTs.Financial support and onsite mentorship for those pursuing VTS certificationWhy Choose Bulger?Comprehensive Care: From General Wellness to Specialty Medicine in Ophthalmology, Surgery, Anesthesia, Internal Medicine, and Cardiology, we cover it all.Collaborative Environment: Work alongside skilled professionals who share your dedication to high-quality care and patient well-being.State-of-the-Art Facilities: Join a cutting-edge hospital equipped to handle any situation, with the latest technology and resources.CTDigital RadiographyUltrasound: Abdomen, Cardiac, Thoracic, MusculoskeletalVideo Scoping: Cystoscopy, Endoscopy, Rhinoscopy, and moreMinimally Invasive Surgery: Arthroscopy, Laparoscopy, ThoracoscopyOphthalmic Diode Laser System, Phacoemulsification surgery, Operating MicroscopeTransfusion MedicineElectromyography (EMG)Echocardiogram & Electrocardiogram (ECG)Spinal Tap
If you’re ready to combine your leadership skills with your passion for client care, we’d love to meet you.
For more information about our hospital, please visit https://www.bulgervet.com
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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