Cromwell Vets are recruiting for an experienced and professional Client Care Coordinator to join their Client Care team at the branch in Huntingdon. This is a full-time permanent position working 40 hours a week over 4 days and 1 in 4 weekends.

 

​The purpose of this position is to serve as a member of the Client Co-ordinator team providing an excellent service to our clients and visitors.

Arranging appointmentsKeeping accurate records Clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager. 

 

Our client co-ordinators should create the image and the first impression of our business, remaining calm, courteous and professional always, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive. 

 

This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role. 

 

KEY RESPONSIBILITIES 

Greet and receive clients and their pets on arrival and then monitor and manage waiting times. 

Scheduling all appointments efficiently, trying to be flexible around the client and being polite if the client appears to be difficult or inflexible. 

Check all details for new clients to ensure they are correct and amend where necessary. 

Be familiar with the practice website, to guide clients and enquiries through to relevant sections. 

Liaise with the nurses regarding admissions and discharges, ensuring that any medication is ready, the invoice has been paid, and any further appointments have been arranged. 

Ensure you are familiar with all routinely dispensed products regarding nutrition, obesity, worming and flea problems, and check that you have access to relevant information on certain products. 

Counsel clients regarding available products and basic pre- and post-operative care and promote sales where appropriate. For example; ask clients who are here for boosters if they have enough flea supplies/wormers etc. to last until their next visit. 

 

What we offer

•5-weeks holiday plus bank holidays and birthday leave•Employer contribution pension scheme•Life assurance•E-car salary sacrifice scheme•Enhanced equal family leave•Extensive internal and funded external CPD•

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.  

Cromwell Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

 

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

 

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

Salary Value: £25,652.00;

Salary Description: per annum;