Vendor Program Manager
The Vendor Program Manager job is responsible for building relationships with vendors and third-party service providers, ensuring that they comply with the organization's policies, procedures, and regulations. This job also identifies and evaluates potential vendors and assesses their suitability for the organization's needs. Working under moderate supervision, this job guides business partners in completing program requirements, maintaining the program and procedures, and reviewing regulatory requirements to ensure compliance. 



Key Responsibilities and Duties

Oversees day-to-day activities related to the vendor management program framework, training, tools, and systems to ensure compliance.

Reviews and configures data to ensure quality and accuracy of inputs into the vendor management systems.

Performs vendor management analysis for program reporting and metrics, and provides audit and regulatory responses as needed.

Monitors the performance of vendors to ensure they meet the agreed-upon service levels and performs risk assessments on vendors to identify and mitigate any potential risks associated with their services.

Performs Issues Management activities for any due diligence reviews resulting in identified gaps in vendor processes.

Oversees the Non-Traditional Vendor Program and completes program assessment reviews for adherence to EVPO Policy

Partners on Incident Management reporting and escalation to senior management team

Conducts training on program processes for internal consumer business units

Educational Requirements

University (Degree) Preferred

Work Experience

3+ Years Required; 5+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level
7IC

Required Qualifications:

3+ years of work experience within vendor risk or operational risk management, audit, or compliance

Preferred Qualifications:

5+ years of work experience within vendor risk or operational risk management, audit, or compliance

Bachelor’s Degree in business, legal, or other related discipline

Masters / Advance Degree in business, legal, or other related discipline

Certified Third-Party Risk Professional (CTPRP) or Certified Regulatory Vendor Program Manager (CRVPM)

Knowledge of Microsoft Office tools; specifically, Excel, PowerPoint and SharePoint

Experience with Coupa Risk Assess system preferred

Knowledge of third party and risk management processes and methodologies

#LI-VM1

Related Skills

Accountability, Communication, Critical Thinking, Due Diligence, Executive Presence, General Risk Management, Influence, Negotiation, Relationship Management, Supplier Performance Management, Vendor / Partner Management

Anticipated Posting End Date:

2025-09-12

Base Pay Range: $67,300/yr - $90,200/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices here.

Accessibility Support

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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