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What’s the role?

We’re seeking a highly experienced and strategic individual contributor to lead all aspects of Vendor Performance Management (VPM) reporting into Global Procurement. This person will design, implement, and continuously evolve our global VPM framework. The role is critical in driving optimal vendor partnerships, ensuring contractual compliance, and proactively identifying opportunities for efficiency and value creation.

The successful candidate will be a visionary leader, skilled at fostering collaboration, leveraging advanced analytics, and influencing across all levels of the organization to deliver best-in-class vendor performance. This is a high-impact role, central to strengthening operational resilience and maximizing value from our vendor ecosystem.

We’ll trust you to:

·        Lead the VPM Program:

o   Serve as the primary program lead for the global Vendor Performance Management framework, covering performance metrics, governance, communications, change management, and operational execution across all procurement categories.

o   Develop and mature the VPM strategy to align with overall business objectives and risk management frameworks.

·        Drive Vendor Relationships & Performance:

o   Manage and cultivate strategic relationships with key enterprise vendors, acting as a critical escalation point.

o   Facilitate high-level business reviews and planning sessions to promote innovation, collaboration, and continuous improvement.

o   Establish and monitor KPIs and SLAs focused on value creation, risk mitigation, and operational excellence.

o   Identify and mitigate vendor-related risks to ensure a resilient vendor ecosystem.

o   Integrate VPM with the broader operational resilience program where needed.

·        Apply Analytical Insight & Enable Continuous Improvement:

o   Deploy advanced VPM technologies, data visualization tools, and analytics to derive actionable insights that inform decision-making.

o   Develop and present KPI reporting to demonstrate program effectiveness to internal and external stakeholders.

o   Partner with Vendor Risk Management (VRM) and Enterprise Risk Management (ERIM) on financial due diligence, incident management, and audit requirements.

o   Build and manage reports to meet controls and regulatory needs (DORA, UK CTP).

o   Present vendor risks and corrective action plans to senior business leaders.

o   Research and integrate industry best practices to continuously enhance vendor performance management.

You’ll need to have:

·    Bachelor’s degree in Business, Supply Chain Management, Finance, or related field (Master’s strongly preferred).

·    7+ years of progressive experience in vendor performance management, strategic sourcing, procurement, or supply chain management, with at least 2+ years in a lead role.

·    Proven experience in designing, implementing, and managing VPM frameworks and Supplier Relationship Management (SRM) programs.

·    Exceptional analytical and problem-solving skills with ability to interpret complex data and drive actionable insights.

·    Advanced proficiency in MS Office; experience with VPM software, procurement platforms, and BI tools (e.g., QLIK Sense, Power BI).

·    Strong commercial acumen with deep understanding of contracts and SLAs.

·    Familiarity with Vendor Contract Management Systems (Icertis a plus).

·    Excellent communication, negotiation, and stakeholder engagement skills.

·    Ability to thrive in a fast-paced, dynamic environment with strong attention to detail.

We’d love to see:

·    Experience engaging with senior executives and regulators through reports and corrective action plans.

·    Demonstrated success integrating VPM frameworks with broader risk and operational resilience programs.

·    Passion for leveraging vendor partnerships to foster innovation, efficiency, and value creation.