About the Team

The Vendor Operations team within the Merchant Experience organization is responsible for managing the day-to-day operations and performance of our offshore vendor partners. These vendors are critical to our success, delivering high-quality solutions across key process flows, strategic initiatives, and support functions. We ensure that all vendor work meets our rigorous quality standards and service level agreements (SLAs), enabling smooth, scalable, and reliable operations.

About the Role

As a Vendor Manager, you will lead the operations of vendor-supported workflows that are essential to the merchant experience and broader business objectives. You’ll work cross-functionally with teams in Engineering, Product, Sales, Strategy, and Operations to drive improvements in efficiency, quality, and scalability. A key focus of this role is identifying opportunities to reduce manual work, increase automation, and optimize vendor-supported processes.

You will oversee high-impact projects, monitor vendor performance metrics, and help shape the future of vendor-enabled operations. This role is ideal for someone who thrives in a dynamic, fast-paced environment and brings operational rigor, strategic thinking, and a strong focus on the end-user experience.

This role reports to the Senior Manager responsible for vendor operations, enablement, and strategic partnerships. It is based in Tempe, Arizona, with a hybrid work model (a mix of in-office and remote work).

You’re excited about this opportunity because you will… Lead a high-performing team focused on ensuring vendors deliver seamless, high-quality outcomes across a variety of workflows. Use data to continuously assess and improve operational performance, quality, and efficiency. Build strong partnerships with internal teams and serve as a trusted advisor on vendor-supported operations. Drive key initiatives in a fast-changing environment, providing clarity, direction, and resilience. Represent the voice of our stakeholders—including internal teams, merchants, and vendors—when shaping the roadmap for operational improvements. Translate insights into action by developing compelling business cases and aligning cross-functional stakeholders. We’re excited about you because… You have 3+ years of experience in technology, business operations, customer experience/support, and/or vendor management. You bring 2+ years of experience leading complex, cross-functional teams or projects. You have a strong track record of managing outsourced and offshore vendor relationships, with a focus on performance, quality, and scale. You are skilled at identifying and implementing scalable solutions that improve efficiency and impact. You bring strategic thinking and operational discipline to everything you do. You have experience leading teams—both directly and through influence—toward shared goals and outcomes.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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