Minimum qualifications: + Bachelor's degree in Business, a quantitative field, or equivalent practical experience. + 10 years of experience in technical support service delivery or vendor management. + 6 years of experience in leading technical support teams, operations, strategy, and change management. + Ability to work non-standard hours and differing work rotations/shifts. Preferred qualifications: + Experience in engaging with senior vendor account leaders, multi-vendor operations management for scaled operations, and vendor relationship management. + Experience working in an operational or sourcing capacity within software engineering services. + Understanding of service contracts, statements of work for outsourced operations. + Knowledge of Google Cloud or other Cloud platforms. + Ability to influence and engage with cross functional teams. + Ability to communicate cross-functionally to multiple teams across all levels. The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. The Google Cloud Vendor Management Organization (VMO) has responsibility for extended workforce needs across Google Cloud, including vendor partner selection, governance and operations, and delivery management. In this role, you will focus on partnering deeply with the business teams you support to achieve proactive issue resolution and value creation to help set up Cloud for sustainable growth. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. + Collaborate on the development and execution of the vendor strategy, sourcing, vendor selection, agreement and contracting for Cloud Engineering vendor requirements. This includes software dev, testing, UX etc. + Develop scalable cost optimal operating models and service capabilities. + Manage the overall relationship with the Engineering teams and collaborate with cross functional teams across Google to drive results. + Identify, prioritize, and deliver scalable solutions and run operational initiatives across the globe to scale and transform services while measuring the business impact of those solutions in order to provide insights to senior leadership and inform further innovation. + Monitor operational and compliance risk for vendor operations. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.