Job Description:
The Vehicle Remarketing team is seeking someone who is passionate about making an impact with our customers, thrives in a fast-paced environment, and seeking a team to grow with. The Vehicle Remarketing Sr. Titles Coordinator is responsible for interacting with dealerships, DMVs, and other financial institutions to obtain required information.
Responsibilities:
Process repossession titling for Vehicle Remarketing
Ensure title work is processed prior to sale of vehicle (customer’s name removed from title by DMV when applicable)
Place calls to dealerships, DMVs, and other financial institutions. Utilize probing questions to obtain required information to obtain required documents
Request and prepare title work from vendors
Manage and complete lien verification request
Complete daily spreadsheet work
Monitor performance/daily stats and manage monthly volumes to achieve departmental goals
Pre-fill state documents required for repossession titling
Work independently while managing multiple priorities
An Ideal Candidate Will Possess:
Strong attention to detail and efficient typing skills
Communicate effectively both verbally and in writing
Dependability with strong ability to drive towards results
A level of flexibility and willingness to learn while receiving on the job training with no formal classroom training available
Job Level: Senior Coordinator
Location: Plano 5, this role is an essential position and requires on site attendance
Department Hours: Monday - Friday 7:00am - 10:00pm CT
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year experience working in the financial industry
At least 1 year using Google Suite or Microsoft Office
Preferred Qualifications:
At least 2 years of titles experience or lien placement experience
At least 1 year of auto loan servicing experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $49,774 - $49,774 for COAF Ops Sr. Coordinator
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).