**Description** **Position Summary** The **Vehicle Programs Analyst** performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service. **Duties and Responsibilities** * Provide administrative assistance to Vehicle Programs personnel * Administer support for the "M" (Manufacturer) Plate Program * Support our Care Call Center * Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties * Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes * Process billing invoices from vendors and dealerships for delivered vehicles * Process tickets, tolls, citations, etc * Process vehicle title, plates, and registrations * Process and monitor vehicle orders * Process vehicle returns, title corrections, and auction disposal * Audit and reconciliation of official documents such as lease and usage agreements, and other official documents * Customer account maintenance * Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members * Perform as a back-up for other Vehicle Program personnel when necessary * Perform duties that require signing as a company agent and/or department notary **Education** * High school diploma required; Bachelor’s degree preferred **Experience** * 3 years administrative office experience required * Experience using mainframe and web system applications **Skills** * Critical thinking, problem solving, and analytical skills * Strong planning and organizing skills * Strong communication skills that demonstrate knowledgeable, proactive and clear communication * Excellent customer service skills to include a positive mindset that actions self-control * Excellent time management skills * Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team) * Proficient in MS Office (i.e. Outlook, Word, and Excel) **What You Can Expect** + Starting pay of $20/hr. + Health/Dental/Vision/Life Insurance + Flexible Spending Account (FSA) and Health Savings Account (HSA) + 401(k) with company match + Vacation/Sick Time and Paid Holidays + Tuition Reimbursement + Employee Assistance Program + Employee Discount Program + Training and Development Programs (Percepta College) + Employee Rewards Program (Perci Perks) **A Bit More About Your Role** + Call center environment + Must be able to interact with all internal and external departments and contacts + Must represent Percepta professionally with all customers and external organizations and contacts **Primary Location:** US-MI-Dearborn **Req ID:** 044ET