Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

If working closely with clients AND cars sounds like your jam, then tune in – we may be playing your song.  Of course, we don’t JUST mean cars – we mean all vehicles, and we don’t mean just ANY client, we mean the accounts that make up Manheim’s portfolio of amazing customers.  You may know Manheim as part of the Cox family of businesses.  If Client Service Coordinator sounds like your kind of adventure, then keep reading…Manheim may be a great home for you.

What You’ll Do

Like we said, clients AND vehicles are two things you’ll be very comfortable with in this role.  It’s a varied, exciting job with a lot of hats to wear.  Try these on for size:

       • Foremost, you’ll manage account relationships, maintaining effective

         communications and ensuring customer requirements are met. 

       • You’ll review and update condition reports, then approve and audit the

         vehicle repair reports. 

       • When a customer has an inquiry about a vehicle, you’ll be responsive,

         providing quality service and doing your best to resolve problems.

       • You’ll communicate with Lot Operations and Recon departments to ensure

         appropriate movement of vehicles to the shops as well as timely

         completion of reconditioning. 

       • You’ll collaborate to prepare vehicles for sale and to ensure appropriate

         scanning and organization.

       • You’ll review vehicles in our sale line up, locate missing vehicles, and

         work with account representative to ensure vehicles are ready for sale. 

       • Of course, you’ll follow all safety and health procedures and model the

         behaviors related to such.

Key Responsibilities:

Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possibleBecome proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant dataMaintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracyManage inbound calls, emails and texts in a timely and efficient mannerIdentify client needs, research issue and provide solutions and/or alternativesBuild sustainable relationships and engage clients by providing best-in-class serviceMeet and/or exceed established verification guidelines and key performance criteriaWork closely with our peers and BPO partners to deliver on client SLAsWork across the organization as needed to resolve requests and correct issues/problemsContact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintainedIdentify areas of process improvementEffectively communicatePerform other duties as deemed necessary by management

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.