Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Supervisor, Vehicle Maintenance

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Variable

Compensation

Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Supervisor, Vehicle Maintenance provides direction, leadership and technical expertise to employees and assigned shop locations, with a focus on 

exceptional customer service in a cost-effective manner.  The Supervisor will assist leadership in ensuring compliance with corporate policies, execute on operational business plans, and implementing procedures designed to improve efficiencies.  Operational responsibilities include the fleet maintenance programs, scheduling, monitoring, vehicle assignments, vehicle compliance, accuracy of vehicle data, analyzing data and presenting results.  Supervisor, Vehicle Maintenance identifies priorities, provides data for decision-making that delivers on the operational vision and strategy, responsible for management and control of P&L, and follow guidelines for approved budgets to ensure alignment with finance partners and senior leadership.

ESSENTIAL RESPONSIBILITIES: 

Provide leadership, mentorship, development, and direction for a team of technicians, and business support roles within designated areas.   

Engage with Fleet Services leadership to identify priorities and drive decision making that delivers operational vision and strategy. 

Promotes the value of diversity as a competitive advantage to internal and external stakeholders and offer options for increasing diversity in the workplace. 

Sets the example of desired code of conduct to build mutual trust, respect and cooperation among team members in all functional areas of responsibility. 

Uses an understanding of the customer's needs and the organization's customer service practices to set priorities, make decisions and take actions that create a positive customer experience and prevent occurrence of service issues. 

Partner with Fleet Services leadership team to implement organizational functions, build strategic capabilities, and ensure delivery on the current-state business needs. 

Create a workplace environment where employees understand how their duties contribute to the organization's overarching goal and enjoy collaborating with one another. 

Partner with other teams within the organization to communicate business needs and ensure they are aligned with operational goals, improved relations, increased fleet reliability, and improved results.   

Lead end-to-end operations and assess staffing levels, review work volumes, plan and continuously monitor to ensure efficiency, qualify work product, and effective customer service. 

Monitor team performance and take necessary actions for the safety of all employees. 

Collaborate with the HR Business Partner on employee initiatives and escalate issues as needed.   

Manage team on all vehicle operations including maintenance, reporting, assignments, scheduling, and vehicle compliance. 

Responsible for training, monitoring, coaching, time management, and performing reviews with team members. 

Establish relationships with local business partners to communicate and enforce corporate fleet policies, processes, and standards. 

Work alongside team members performing vehicle maintenance, troubleshooting, guidance, and repairs when necessary. 

Perform diagnosis, repairs and maintenance which may include: OBD II systems, brake components, tires, tune-ups, suspension components, aerial lifts, electrical systems, State Safety Inspections, interior/exterior components, engine and drive line components, etc. 

Maintain operational requirements by initiating, coordinating, and enforcing production and control standards and procedures while ensuring cost, quality and delivery commitments are met. 

Implement and ensure compliance with all safety measures, promoting a culture of zero injuries. 

Meet with local customer base and conduct field visits to maintain current knowledge of vehicle operations.  

Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events. 

Maintain outside vendor and service provider relationships. 

Develop and implement key performance indicators that provide guidance for improvement of the operation, team, and business partner knowledge. 

Responsible for compliance and accuracy of invoices, purchase orders and procurement card submissions, maintenance records and vehicle data. 

 

Required Qualifications: (how many years of experience are required for this job?) 

 

Education  

High School diploma or equivalent preferred. 

Associate’s degree, BA/BS or Technical certification + up to 5 years of equivalent experience in a similar capacity in related field.  

 

Experience  

Minimum of 5 years of experience in management or leadership role. 

Minimum of 5 years working in an Automotive Fleet shop.   

Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services. 

Valid DOT Medical Card or ability to obtain one prior to employment or within 72 hrs. of hire. 

 

Knowledge/Skills/Abilities  

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 

Ability to determine the type of tools and equipment needed. 

Excellent verbal, written, and presentation communication skills, including experiencing high-level business discussions and low-level technical discussions to drive alignment and bring clarity to the overall vision. 

General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations. 

Excellent organizational, time management, and problem-solving skills 

Strong analytical thinker 

Ability to adapt strategy and approach based on changing business conditions 

Experience developing and managing process and performance measurement tools 

Strong interpersonal skills- flexible, collaborative, positive attitude, highly motivated and curious about market evolutions. 

Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services. 

Must continue to train on OEM offered training sites to understand and stay fluent with technology changes. 

Understand the implications of new information for both current and future problem-solving and decision-making. 

Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner. 

Ability to maintain accurate records, asset inventories and to create/analyze reports. 

Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures. 

Proficient in understanding, analysis, and management of vehicle information to provide recommendations. 

Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment. 

Strong customer service and organization skills required. 

Works well in a team environment by supporting departmental initiatives and goals. 

Provide excellent communication skills, both written and verbal. 

Must be detail oriented. 

 

Preferred Qualifications 

Associate’s degree, BA/BS + up to 7 years of equivalent experience in a similar capacity in related field.  

OEM training and certifications are preferred. 

Possess or able to obtain ASE Master certification within 18 months of employment.  

Minimum 5 years of customer service experience. 

Transmission and diesel experience. 

Battery electric vehicle experience and/or training.   

  

Other 

Must possess a valid Driver’s License with a safe driving record required & vehicle/insurance to meet transportation needs. 

Must be able to obtain Class A or B Operator’s license if required.   

Must be willing to complete a background check after an offer of employment has been made, and urine drug screen. 

Possess and supply a set of hand tools supporting shop operations.   

Ability to travel as needed (up to 25% of the time). 

Must be 21 years of age or older 

 

Work Environment 

Frequent exposure to outdoor weather conditions. Moderate noise level  

Lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work. 

 

Physical Environment 

Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb. 

Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.  

Ability to lift and carry up to 75 pounds (tools, equipment). 

 

 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.