What you’ll do

 

With us, you can shape the future of business billing.

As the VBU Operations Billing Manager, you’ll be the subject matter expert at the heart of Vodafone’s business customer billing operations.You’ll lead the charge in ensuring that billing is accurate, timely, and aligned with customer expectations—while also driving continuous improvement across systems, processes, and analytics. This is a highly collaborative role where you’ll work closely with internal teams, senior stakeholders, and external vendors to deliver seamless billing experiences that support customer satisfaction and commercial success. You’ll be responsible for managing billing performance, resolving incidents, supporting transformation programmes, and ensuring governance and compliance are always front and centre. Whether you’re attending customer meetings as a billing SME, leading on billing strategy, or supporting new product onboarding, your work will directly influence how Vodafone delivers value to its business customers.Who we are looking for

 

We’re looking for a confident, analytical leader with deep operational expertise and a passion for customer excellence.

You’ll thrive in this role if you have:

Strong experience in telecoms billing operations, ideally with complex billing environmentsExcellent communication skills and the ability to engage with stakeholders at all levelsA proven track record in driving continuous improvement and managing changeStrong analytical skills and commercial awarenessExperience working with third-party vendors, offshore teams, and cross-functional stakeholdersA deep understanding of customer billing requirements and a customer-first mindsetProficiency in MS Office and comfort working in a fast-paced, operational environment(Desirable) Knowledge of payments, credit risk, and data analytics(Desirable) Experience in customer engagement and people managementWhen choosing us:

 

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:

Competitive SalaryFlexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balanceGenerous Employer Pension contributionFree Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discountsLearning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthdayAccess to our Wellness centre including free access to our Gym, health and wellness centre and external practitionersWe are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.When you combine Technology and the human spirit, anything is possible.And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. It starts here. It starts with you. 
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