VAS - Administrative Services Director Job ID 224271 Posted 16-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Valuations/Appraisal Location(s) Dallas - Texas - United States of America, Richardson - Texas - United States of America **About The Role:** As a CBRE Valuation & Advisory Services (VAS) Administrative Services Director, you will lead and inspire a team with varied strengths responsible for delivering top-notch administrative and business operations support. Your mission is to drive process improvement initiatives and enhance financial function support across onshore, offshore, and remote workforces. **What You'll Do:** + Act as a liaison with business leaders and collaborators to forecast demand and project results, ensuring alignment and resolving conflicting priorities. + Collaborate and partner with peers to drive success across all functions and be a champion for the team. + Ensure your team provides exceptional customer service promptly and efficiently within and outside the organization. + Assess workflows for compliance and identify gaps, collaborating to implement timely and efficient improvements. + Update leadership on performance, changes, and SLA tracking. Address problems with innovative solutions to meet team objectives. + Leverage technology and tools to optimize workflows, advocating for tools like TOPS2 to enhance team efficiency. + Evaluate offshore workflow opportunities, acting as the POC for the Manila COE to ensure efficient offshore team management. + Guide the team leaders within the Admin Support organization introducing a structured framework and reporting schedule to measure and report on productivity and capacity of teams. + Model behaviors aligned with CBRE RISE values, collaborating with partners and guiding the organization towards shared goals. Ensure VAS strategy and vision is shared openly and all staff understand key central initiatives. + Encourage a hybrid work environment and cultivate connections across locations and workforces. Prioritize centralization of recourses into Richardson, COE. + Organize Appraisal files, ensuring compliance with regulations and corporate policies. + Maintain organizational policies to ensure compliance with legal and regulatory requirements, along with compliance with internal processes, and Quality and Risk Management guidelines. + Engage with your team to collect feedback on process improvements and further continuous learning and innovation. + Explore AI tools that can automate repetitive tasks and improve efficiency. **What You'll Need:** To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + Bachelor’s Degree preferred, with 8-12 years of relevant experience, or a mix of education and experience. + Experience in staffing, training, coaching, and performance management is preferred. + Strong leadership skills to strive towards targets impacting multiple departments. + Proficiency in Microsoft Office Suite—Word, Excel, Outlook, etc. + Exceptional organizational skills and an inquisitive approach. + Experience in organizational change, rollout, and adoption of technology, with preferred experience in AI and new technologies. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)