**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **About SAP** SAP is a market leader in enterprise application software that helps companies and industries of all sizes run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and to use business insights more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably **About the team** At SAP University Alliances we partner with other SAP team to provide the best services to foster strategic research collaborations between SAP and academia in areas like the future of supply chain management. SAP Supply Chain Management (SCM) solutions are market leaders and are used by more than 2500 customers worldwide. We aim to innovate this portfolio through our Integrated Business Planning (IBP) cloud product that integrates with our established ERP business suite S/4HANA. IBP is a cloud solution that enables our customers to react quickly to changing customer demands and expectations, as well as unexpected changes to their supply chain due to external events or shortages. IBP does this by generating a short to midterm supply plan that’s based on prioritized and categorized demand such as orders and forecasts. To learn more about IBP, watch this video (https://www.sap.com/products/scm/supply-chain-planning.html?video=c8a4440d-b97d-0010-87a3-c30de2ffd8ff) . We are looking for a UX Researcher to join our Design & UX team and make a tangible impact on product development. You'll work closely with designers, product managers, and engineers, diving into the full product lifecycle to ensure our solutions are genuinely user-centered and impactful to business. Beyond conducting research, you’ll also help us foster a research-driven culture, ensuring deep user understanding guides every decision. **What you`ll do** + Plan and conduct qualitative and quantitative user research to understand the needs, motivations, and workflows of a wide range of users + Translate research findings into actionable recommendations that directly inform product strategy, design decisions, and the overall user experience + Create impactful deliverables to effectively communicate findings and recommendations to cross-functional teams and stakeholders + Partner closely with designers, product managers, engineers, and other teams to understand business objectives, align on research goals, and integrate user insights throughout the entire product development lifecycle + Help foster a culture where every decision is informed by a deep understanding of users and their real problems, promoting the value of research across the organization + Stay up-to-date with the latest UX research methodologies, tools, and industry trends, including those related to AI, to continuously improve research practices and contribute to the growth of our research capabilities **What you bring** + PhD degree in a relevant field (e.g., Human-Computer Interaction, Cognitive Science, Psychology, Computer Science, Sociology, Anthropology, Information Science, or a related discipline). + 2 years of hands-on experience in conducting UX research such as user interviews, contextual inquiries, usability testing, surveys, card sorting, A/B testing, diary studies, and unmoderated testing. + Ability to independently plan, execute, and synthesize research in a structured and rigorous way + A strong team player who enjoys working in international cross-functional product teams + Critical thinking ability to frame research questions that address key product challenges and resolve ambiguous problems + Excellent written and verbal communication skills in English + Experience in enterprise or B2B software is a significant plus **À propos de SAP** SAP est une société leader sur le marché des logiciels d’application d’entreprise qui fournit aux entreprises de toutes tailles et de tous secteurs les moyens logiciels pour optimiser leur gestion. Des services administratifs à la direction, de l’entrepôt au point de vente et quel que soit le terminal d’utilisation (ordinateur ou appareil mobile), SAP permet aux collaborateurs et aux organisations de travailler de manière plus efficace et de tirer profit d’une meilleure visibilité sur leurs activités afin de se démarquer de la concurrence. Les applications et les services SAP offrent aux clients la possibilité d’être rentables, de s’adapter continuellement et de croître durablement. **À propos de l’équipe** Au sein du réseau SAP University Alliances, nous nous associons à d’autres équipes SAP pour fournir les meilleurs services et favoriser des collaborations de recherche stratégiques entre SAP et le monde universitaire dans des domaines tels que la gestion de la chaîne logistique de demain. Les solutions SAP Supply Chain Management (SCM), en position de tête sur le marché, sont utilisées par plus de 2 500 clients dans le monde. Nous envisageons d’apporter des innovations à ce portefeuille par le biais de notre produit Cloud SAP Integrated Business Planning intégré à notre suite ERP établie, SAP S/4HANA. SAP IBP est une solution qui permet à nos clients de réagir rapidement à l’évolution des demandes et des attentes des clients, et aux changements inattendus survenant dans leurs chaînes logistiques en raison d’événements extérieurs ou de ruptures de stock. Pour ce faire, SAP IBP génère un plan d’approvisionnement à court et moyen terme en se basant sur la demande classée par priorités et catégories (commandes et prévisions notamment). Pour en savoir plus sur SAP IBP, regardez cette vidéo . Nous sommes à la recherche d’un chercheur en expérience utilisateur (UX) qui rejoindra notre équipe dédiée à la conception et l’UX pour produire un impact tangible dans le développement de produits. Vous travaillerez en étroite collaboration avec nos concepteurs, nos responsables produits et nos ingénieurs, en examinant l’intégralité du cycle de vie des produits afin de garantir que nos solutions sont réellement centrées sur l’utilisateur et apportent une vraie contribution à nos activités. Au-delà de vos travaux de recherche, vous nous aiderez également à favoriser une culture axée sur la recherche, en veillant à ce que chaque décision soit fondée sur une profonde compréhension des utilisateurs. **Votre rôle** + Planifier et diriger des recherches utilisateur qualitatives et quantitatives pour comprendre les besoins, les motivations et les flux de travail d’une grande variété d’utilisateurs + Traduire les résultats des recherches en recommandations concrètes qui guident directement la stratégie du produit, les décisions de conception et l’expérience utilisateur globale + Créer des livrables intéressants pour transmettre efficacement les résultats et les recommandations aux équipes transversales et aux parties prenantes + Collaborer étroitement avec les concepteurs, responsables produits, ingénieurs et d’autres équipes pour comprendre les objectifs, s’aligner sur les finalités de recherche et intégrer les informations utilisateur tout au long du cycle de développement du produit + Encourager une culture dans laquelle chaque décision est fondée sur une profonde compréhension des utilisateurs et de leurs problèmes concrets, en prônant la valeur des recherches dans toute l’organisation + Se tenir à jour des nouvelles méthodologies de recherche UX, des outils et des tendances du secteur (notamment celles liées à l’IA) pour améliorer en permanence les pratiques de recherche et contribuer à la croissance de nos capacités de recherche **Votre profil** + Doctorat dans un domaine connexe (par exemple : interaction humain/machine, science cognitive, psychologie, informatique, sociologie, anthropologie, science de l’information, ou discipline associée) + 2 ans minimum d’expérience pratique dans la direction de recherches UX (par exemple, les entretiens auprès d’utilisateurs, les demandes contextuelles, les tests d’utilisabilité, les enquêtes, le tri de cartes, les tests A/B, les études d’agenda et les tests non modérés) + Capacité à planifier, exécuter et synthétiser les recherches, de manière indépendante, selon des méthodes rigoureuses et structurées + Collaborateur avec un fort esprit d’équipe, qui aime travailler dans des équipes de produits internationales et interfonctionnelles + Esprit critique apte à cadrer les questions de recherche, à répondre aux défis des produits clés et à résoudre les problèmes ambigus + Excellentes capacités de communication orale et écrite en anglais + Une expérience dans les logiciels d’entreprise ou B2B serait un plus **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com . For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the **SAP Referral Policy** . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 74,600-156,800 (CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com . Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec. Requisition ID: 431754 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid