Description

The Huntington User Experience team (HUX) is seeking a passionate leader to join a team of design thinkers focused on creating experiences that help people. As UX Director for Content Design, you will lead a team of content designers and guide their efforts to bring Huntington’s voice to life while finding the sweet spot between user needs and business goals. As a resident expert on language and brand voice, you will define Huntington’s digital language conventions, ensuring they comply with governance and evolve with current trends, all to push the boundaries of how a bank communicates with its customers.

Overview

In this role, you will ensure the voice of Huntington is brought to life across the digital customer journey.

This work includes:

Leveraging a user-centered design process to generate innovative, multi-channel experiences for customers and colleaguesManaging a team of UX designers, helping them advance portfolios of UX projects from conceptualization through delivery while championing best practices in research, writing, fact checking, reviewing, editing, and human-centric design thinkingAdvocating for and advancing the content team’s professional development goals, including the incorporation of new technologies and methods into work productsProviding creative direction to distill information and financial concepts into consumer-friendly content that guides users effortlessly through digital interactionsDeveloping the content strategy for new products, services, and experiencesParticipating in iterative design, research, and evaluation activities to refine UI conceptsCollaborating with interaction designers, visual designers, researchers, experience strategists, creative technologists, business representatives, and brand, marketing, legal, and other stakeholders to realize innovative design solutionsFacilitating legal, regulatory, and similar oversight of UX work products, and serving as a subject matter expertise for compliance implicationsEstablishing voice and tone standards, style guides, and processes that promote inclusivity and consistency across enterprise communications channelsClarifying the digital delivery process as it relates to UX content and identifying areas where it can be improved

Basic Qualifications

Bachelor’s degree in English, creative writing, journalism, content design, user experience design, human factors design or a related field and/or equivalent experienceMinimum 10 years of experience in creating/editing content for digital experiences

Preferred Qualifications

Outstanding digital writing and editing skills, with an eye for UX implicationsExperience mentoring or leading creative professionals in a corporate team settingSkill and enthusiasm in researching and mastering complex topics, especially in the technology and personal finance spacesStrong understanding of the user-centered design processExperience with responsive web design and mobile-first approachesUnderstanding of UX skillsets: experience strategy, design research & usability, interaction and visual design, content strategy, front-end UI developmentKnowledge of latest trends and UI conventions in the digital spaceComfort building relationships at all levels of the organization and with presenting to senior leadersExperience with using and developing content style guides at both the project and organizational levelsStrong organization, facilitation, collaboration, and problem-solving skillsFamiliarity with ADA compliance, usability standards, and guidelinesFamiliarity with AP StylebookComfort with ambiguous problem-solving tasks and a positive, can-do attitude toward resolving themExcellent verbal communication skills and practice leading group discussions, defending creative decision-making, and aligning with partnersExperience managing direct reports or leading virtual teams of creative resourcesAbility to work on multiple projects concurrently, demonstrating an ability to prioritize and manage timeExperience navigating projects from design into delivery within enterprise IT environments, both agile and waterfallDemonstrated success in cultivating quality working relationships across all levels of an organization

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.