We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

 

What you`ll do:

 

On our mission to improve experience for product managers at SAP, we are looking for a user experience design & process management expert. You will be part of the Hyperspace Product Management Solutions team in Sofia. The team will have a further location in Walldorf. The team will be working with experts from SAP Engineering around the world, like product managers, UX designers and architects. We will provide integrated product management solutions to SAP Engineering targeting 3.500 product managers at SAP. The product management solution will support the harmonized product operating model in SAP Engineering comprising all stages from Feedback to Delivery. 

As user experience design & process management expert you will drive the product discovery process and shape the future of our offerings. In this role, you will play a key part in transforming user insights and business objectives into impactful, user-centered solutions. Furthermore, you will be responsible for leading user research initiatives to understand the needs, behaviors, and motivations of our users. This role will work closely with product teams to identify research priorities, design and conduct research studies, and analyze and communicate research findings. 

You will partner with Product Management to identify and prioritize opportunities based on user needs, business goals, and market trends. You will formulate hypotheses about how proposed solutions might solve identified problems and design experiments to test these hypotheses. You will lead product discovery activities, such as user research, problem framing, and solution ideation, to ensure a deep understanding of user pain points and tasks. You will translate insights into actionable design concepts and prototypes that clearly articulate potential product directions. You will collaborate with cross-functional teams, including designers, product managers, and developers, to integrate user research insights into the product development process. You will own corporate product management business processes and keep them up to date through regular facilitation of process workshops with the business and document results with SAP Signavio. You will moderate and drive large-scale research and design decisions across multiple teams, and you challenge requirements and solutions always with the problem and user in mind. We expect you to blend the boundaries of Research and Design and be able to convert research findings into tangible design solutions. You will continuously advocate for a product mindset, challenging assumptions and validating ideas through research, testing, and iteration. You proactively coach and consult our product managers and engineers on different human-centric methods throughout every project phase, you are not a theorist instead you can always guide and work in a practical and efficient way.  You will collaborate with a fun, supportive and talented team. We take our products seriously, but we do not take ourselves too seriously. We are always striving to improve. We are a unit that loves to learn and get better at what we do.

 

 

What you bring

 

Master’s degree in Design, HCI, Psychology or a related discipline 7+ years of experience conducting user research 5+ years of experience in Agile/Scrum development environments Strong methodical skills to lead user research efforts for products, incl. planning, conducting user interviews, card sorting’s, usability tests, and other research methods Advanced expertise to structure and lead business process workshops  Strong experience in documenting Corporate Business Processes with SAP Signavio Profound knowledge to analyze and synthesize research findings and to inform design decisions and product development Excellent understanding of user-centered design principles Strong proficiency with design and prototyping tools like Figma Exceptional communication skills and a proactive attitude Strong analytical skills with the ability to draw insights from data Coaching and moderation skills Fluent in English, written and spoken 

We also expect that you share our 7 core values that are described here.

 

 

Meet your team:

 

As the digital backbone of SAP, the Corporate Processes & Information Technology (CPIT) organization drives the company's transformation and growth by simplifying complexity and enhancing operational performance.

We empower SAP to operate smarter, faster, and more effectively at scale by delivering innovative solutions, technologies, and processes aligned with SAP's strategic priorities.

Our purpose is to help SAP run better and fuel the next phase of growth.

Our vision is to power SAP's transformation in the era of AI — through simplicity, speed, and scale.

As part of the SAP Hyperspace team, we provide 3rd party or homegrown solutions for product managers in SAP Engineering that enable and support customer-centric, streamlined processes for empowered teams to jointly design and build powerful products along SAP engineering’s harmonized product operating model from feedback to delivery.

 

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 ​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 432074  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.