UFG is currently hiring for a Small Business Underwriting Support Professional whose primary focus is to learn the support functions for the Small Business Underwriting Department.  The position will acquire knowledge to effectively manage workflow and provide timely and accurate service to internal and external customers.  Responsibilities include quoting, policy issuance, policy administration requests and account service.  The Small Business Underwriting Support Professional will support a OneUFG Mindset and UFG’s Vision, Mission and Values.

Essential Duties and Responsibilities: 

Gain an understanding of commercial insurance underwriting terminology and support process Gain exposure and skills on various software platforms Process transactions on all Small Business policies with assistance from in-house support including quotes, new business issuance, policy changes, policy renewals, cancels and all other transactions supporting other business units Assist Small Business Underwriters with information gathering and email correspondence by obtaining information needed for underwriting decisions Meet acceptable quality and productivity levels established by management Develop and maintain strong working relationships with Small Business Underwriting staff Direct correspondence with agents to include receiving and making phone calls and sending emails Learn how to provide support to other business units such as Risk Control and Premium Audit Gain understanding of Small Business guidelines and authority levels to determine what needs to be referred to underwriting Maintain regular communication with Small Business Support Leadership and Team Lead(s) on progress of training Maintain confidentiality and privacy when handling sensitive information Exhibit and promote Business Enablement Behaviors

Job Specifications: 

Education: 

High school diploma or equivalent Associates degree preferred

Certifications/Designations: 

Employees are expected to participate in continuing education throughout their careers

Experience: 

General customer service experience preferred Commercial Lines and/or Small Business experience or equivalent rating experience preferred Policy Center/Guidewire experience preferred General office environment experience preferred

Working Conditions: 

General office environment