At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Location: Warsaw, Poland | Hybrid work model (2 days in the office per week required) 

The opportunity:
 

As a User Success Specialist within the Knowledge Strategy & Language Operations Subchapter, you will play a crucial role in ensuring the efficient use of KLE tools and processes by our internal users. Your primary responsibility will be to provide first-level support for all content creation and management as well as knowledge management tools used within KLE, thereby enabling Technical Writers, Content Managers, and Service Specialists to excel in their roles. You will be a key player in fostering a culture of customer-centricity, collaboration, and continuous improvement.
 

Deliver first-level support for content creation and knowledge management tools, including technical authoring software, service content databases, and AI-powered applications.

Design and deliver engaging training modules via platforms like Cornerstone, as well as in-person and virtual sessions.

Collaborate with Product Owners to stay informed on tool updates and ensure training materials remain accurate and up-to-date.

Generate and share actionable insights from support data to enhance user experience and tool effectiveness.

Empower internal users by providing guidance on authoring tools, content platforms, and AI-generated knowledge applications.
 

Who you are:

Bachelor’s degree in IT, Engineering, Technical Documentation, or a related business field.

Experience in supporting IT tools, documentation systems, and support ticket platforms (e.g., ServiceNow).

Familiarity with content and knowledge management platforms and digital publishing ecosystems.

Strong organizational and project management capabilities with a focus on user enablement and continuous improvement.

Proficient in english (spoken and written)
 

What you get:

Employment contract (Umowa o pracę) with a competitive salary aligned to your experience and market standards,

Annual bonus payment based on your performance,

Private healthcare ( LuxMed packages) and group life insurance (UNUM), 

Training, language courses, and diversified career paths are available,

Recharge Days (2 days off per quarter),

Take time Program (up to 3 months of leave to use for any purpose),

Flex Location (possibility to perform our work from different places in the world for a certain period of time),

Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice),

Stock share purchase additions,

Pension plan,

Holiday allowance, 

Yearly sales of company equipment and many more!
 

APPLY DIRECTLY
 

If you feel this offer suits a friend of yours, feel free to share it. 

Want to know what it’s like to be a part of Roche IT first-hand?  Check out our blog!  

https://careers.roche.com/global/en/we-are-roche

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Administratorem Twoich danych osobowych jest spółka Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warszawa.  Dane przetwarzane są w celu prowadzenia rekrutacji. Przysługuje Ci prawo dostępu do treści swoich danych, ich sprostowania, usunięcia, ograniczenia przetwarzania, przenoszenia oraz – w sytuacji, gdy są one przetwarzane na podstawie udzielonej zgody – cofnięcia tejże zgody w dowolnym momencie. Kontakt do Inspektora Ochrony Danych: ochrona.danych@roche.com. Więcej informacji o zasadach przetwarzania przez Roche Twoich danych osobowych pod linkiem:  

https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-pl.html

The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: Ochrona.danych@roche.com. More information on the principles of processing your personal data by Roche at the link:  

 https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html
 

Roche Polska Sp. z o.o. działa w pełnej zgodności z przepisami prawa i nie toleruje żadnych naruszeń. WRoche Polska Sp. z o.o. obowiązuje Procedura zgłaszania naruszeń prawa. W przypadku chęci zgłoszenia nieprawidłowości związanych z naszą działalnością, wszelkie niezbędne informacje dotyczące zgłaszania naruszeń znajdują się na naszej stronie internetowej: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.