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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Salesforce Design Operations Team

At Salesforce, our design teams aspire to make products that people love. Products that make a service agent’s day more productive, a sales campaign more impactful, and solutions across industries more usable and scalable. Behind our great products are amazing global teams of designers, who work hand-in-hand with a talented group of professionals that helps make it all happen: the Salesforce Design Operations team. We are driven by the power of design to build relationships, drive high quality design consistency and clarity, lead strategic initiatives across our teams and products, and establish meaningful partnerships. Our team is growing, and we are looking for collaborators! 

Responsibilities

The Salesforce Design Operations team is looking for a self-starting, organised, and experienced Lead Design Program Manager (DPM) for our Global Apps & Industries team. This person will partner with executive leadership across our design organization, and build strong partnerships with cross-functional stakeholders to influence resourcing models, shape product priorities, and align teams around the highest impact design work. This role requires someone who is a relationship builder and a strategic thinker; someone who is fluent in the best practices of user experience and software delivery, and who wants to empower the Apps & Industries UX organization to partner with the business in a sustainable and healthy way. 

As part of the Design Ops team, you will operationalize how the Global Apps & Industries UX organization works together. You will create rituals and cadences that foster team connection, a shared purpose, and a collaborative design community. You’ll create new processes and frameworks that help Apps & Industries UX define, prioritize, and review its work, and identify and share best practices across Salesforce’s other UX teams. You will connect the dots between our design teams by facilitating collaboration and highlighting design dependencies to deliver successfully. You’ll liaise with design leadership and build strong partnerships with cross-functional stakeholders. You will be the point-of-contact for a complex network of business units and functions, and own regular communications up, down, and out to assure alignment and clarity of goals. Lastly, you’ll be the strategic operational partner for the Apps & Industries UX leaders in the APAC region, coordinating method and measure reviews, leading programs, and organizing presentation materials for partner audiences.

Requirements

Outstanding partnership, interpersonal, and relationship-building skills. The ability to collaborate well in a cross-functional, matrixed management environment, and work across multiple departments and business units.

Experience partnering directly with product management and engineering teams, with an understanding of their priorities, constraints, and how UX informs their work streams. 

Thorough familiarity with how design gets done. Understand what happens when and why, what natural dependencies exist, how to mitigate risks, and when it’s OK to be visionary (and when it’s not).

Superb communication skills that shine in-person and across multiple mediums. The talent to tell a story, advocate for a project or program, and facilitate understanding to different audiences at whichever level is appropriate.

Strong understanding of what it takes to ship software at scale. Experience running projects using agile and/or scrum processes, and understand development team make-ups (i.e., roles, responsibilities, and how they interact).

Ability to learn and master internal project management tools to ensure design work is properly represented and tracked, and contribute new tools and processes to make work more visible to the entire organization.

Ability to establish credibility and rapport with senior executives, and technical and non-technical team members.

Desired Experience and Skills

At least 7 years experience working in enterprise software in any combination of Design, DesignOps, or Program Management or Project Management roles.

An internal compass that points towards ethics and equality, and the conviction to speak up if we stray off-course.

Demonstrated ability to influence peers and managers, and build consensus while dealing with ambiguity.

Experience running events and programs for internal teams, external customers, or both at the same time!

Experience designing and thinking in systems, not just single-purpose products, services, or apps.

Experience designing for or with generative AI systems and tools.

Bachelor’s Degree in a relevant field or PMP certification.

A desire to be your authentic self in the workplace.

A desire to collaborate with individuals and teams with diverse backgrounds, experiences, and working styles.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.