About the Team

At DoorDash, we serve a diverse audience of Merchants, Dashers, and Customers. Success to us means influencing product and company strategy, while building amazing experiences for all of these audiences. These experiences often stem from insights that the Research team brings to the table. You will help guide the company to bigger and bolder new bets. Your scope will be broad and your autonomy will be high.

About the Role

The Research team is looking for a researcher who will proactively shape insights and innovation with our core Merchant team. You will primarily work with our Merchant Success and Live-Order Management teams, who build tools for restaurants, retailers, and other partners to manage their business on DoorDash and get orders out the door, driving bottom-line impact for businesses, from mom-and-pop shops to nationwide chains. Your work will span from understanding how Merchants onboard to DoorDash and set up their menus, to the core Merchant UIs (e.g., tablet, app, portal) and in-store Dasher logistics.

You will be responsible for executing high-velocity research, working with Designers, Product Managers, Strategy and Operations folks, and other cross-functional partners to iteratively test existing products and upcoming innovations, ensuring that each launch meets merchants’ expectations. You will also partner closely with a Staff Researcher on the core Merchant team to plan and execute a complementary portfolio of iterative and strategic research with short- and long-term impact. Together, you will be the voice of the merchant, pushing teams to deliver bottom-line value to DoorDash partners.

You will report directly to the Head of Merchant Research within our Product & Design organization. This role is hybrid, at least 1 day a week working from one of our Design hubs in Seattle, San Francisco, Sunnyvale, or New York.

You're excited about this opportunity because you will… Contribute to DoorDash's product strategy and define the future of our service. Work in a dynamic environment, exploring a wide range of features and user needs with an iterative research approach. Be able to cite exciting and impactful changes in the product that stem directly from your research. Be able to learn from, and share your innovative research approaches with other researchers. Help all of our audiences have a world class DoorDash experience every day. We're excited about you because…  You have 5+ years of demonstrable experience in qualitative / quantitative research and/or product, UX, or user research, including writing and analyzing surveys. You can execute on a wide range of research questions, identify appropriate methods, execute studies, and synthesize findings. You can proactively work with several functions across the company. You are passionate about translating findings into creative and strategic recommendations. You excel in a dynamic environment. You have an advanced degree in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research or scientific field (While this is preferred, it is not required). As a bonus, you have experience working with small business leaders as research participants.

 

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