Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here! The Pittsburgh Supercomputing Center (PSC) architects, deploys, and operates world-class, high-performance computational resources. Building on its roots within both Carnegie Mellon and the University of Pittsburgh, PSC enables national and international researchers to make use of innovative technologies in addition to a robust array of local and regional collaborators. ACCESS is an advanced computing and data resource program supported by the U.S. National Science Foundation (NSF) under the Office of Advanced Cyberinfrastructure. We are seeking a **User Engagement Specialist** to join our Support team. In this role, you will have two primary areas of responsibility: + **Engagement and Support** – You will be responsible for supporting researchers in the ACCESS ecosystem as a member of the ACCESS Allocations team. This includes assisting with allocation-related inquiries, helping researchers navigate proposal submission and review processes, and ensuring an excellent user experience. + **Web Development** – You will contribute to the development and improvement of the web-based tools used for ACCESS allocations, including researcher proposal submission, review, administrative sites, and related tools. This will involve analyzing, designing, and implementing enhancements to the very systems you use in providing support. This work will primarily be Ruby on Rails with React front-ends and PostgreSQL databases. The development projects can change based on evolving priorities at PSC. **Core Responsibilities:** + Read and respond to allocation-related issues reported by the ACCESS community in a timely manner. + Collaborate with members of the ACCESS Allocations team to resolve user inquiries and improve workflows. + Communicate via ticket system, email, telephone/video conferencing, and in-person with various stakeholders. + Analyze, design, and implement improvements to proposal submission, review, and administrative tools. + Develop new features and maintain existing Ruby on Rails, React, and PostgreSQL-based applications.Test, document, and deploy software updates.Learn and keep current with emerging web technologies and frameworks. + Contribute ideas and feedback from user support interactions to guide tool improvements. Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. **Qualifications:** + Bachelor’s degree in **Computer Science, Information Systems** , or a related field required. + No professional development experience required; academic or project-based experience in programming preferred. + Experience with or interest in **Ruby on Rails, React, or PostgreSQL** a plus. + Strong problem-solving skills and a willingness to learn new technologies. + Excellent written and verbal communication skills. + Ability to work collaboratively in a team and engage with diverse stakeholders. + Experience with ticket management systems preferred. + A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered. **Requirements** : + Successful background check **Joining the CMU team opens the door to an array of exceptional benefits.** **Benefits eligible (https://www.cmu.edu/hr/benefits/eligibility/index.html) employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance (https://www.cmu.edu/hr/benefits/health-welfare/index.html)** **as well as a generous retirement savings program (https://www.cmu.edu/hr/benefits/retirement-savings/index.html) with employer contributions. Unlock your potential with tuition benefits (https://www.cmu.edu/hr/benefits/tuition/index.html) , take well-deserved breaks with ample paid time off (https://www.cmu.edu/hr/benefits/time-away/pto.html) and observed holidays (https://www.cmu.edu/hr/benefits/time-away/holidays.html) , and rest easy with life and accidental death and disability insurance.** **Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team (https://www.cmu.edu/hr/work-life/support/family-child-care-resources/index.html) to help navigate childcare needs, fitness center access (https://athletics.cmu.edu/recreation/facilities)** **,** **and much more!** **For a comprehensive overview of the benefits available, explore our Benefits page (https://www.cmu.edu/hr/benefits/index.html)** **.** **At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.** **Are you interested in an exciting opportunity with an exceptional organization?! Apply today!** **Location** Pittsburgh, PA **Job Function** Researchers **Position Type** Staff – Regular **Full Time/Part time** Full time **Pay Basis** Salary **More Information:** + Please visit **“Why Carnegie Mellon (http://www.cmu.edu/jobs/why-cmu/index.html) ”** to learn more about becoming part of an institution inspiring innovations that change the world. + Click here (https://www.cmu.edu/jobs/benefits-at-a-glance/) to view a listing of employee benefits + **Carnegie Mellon University is an Equal Opportunity** **Employer/Disability/Veteran** . + Statement of Assurance (https://www.cmu.edu/policies/administrative-and-governance/statement-of-assurance.html) Interested in a career with Carnegie Mellon University but not finding anything that currently aligns with your interests, background, or experience? Learn how to sign up for Job Alerts (https://www.cmu.edu/jobs/system-guides/external-applicants/job-alerts.pdf) through your candidate profile. **If your heart is in your work, come work with us.** Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters. We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni. The future is awaiting your expertise and intellect. Come join the architects of what’s next. Apply now. Learn more about Student Employment (https://www.cmu.edu/sfs/student-employment/index.html) . Please see Faculty Careers. (https://www.cmu.edu/faculty-office/faculty-recruitment/faculty-careers.html) For technical assistance, email HR Services (hr-help@andrew.cmu.edu) or call 412-268-4600. If you are an individual with a disability and you require assistance with the job application process, please email Equal Opportunity Services (employeeaccess@andrew.cmu.edu) or call 412-268-3930. Prospective Employee Disclosures (https://www.cmu.edu/jobs/disclosures/index.html)