Entity: Oracle America, Inc.

 

Job Duties: Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms. Create a variety of user assistance for assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Develop hands-on training course labs on a virtualization platform. Create lab modules that include scripts and other files needed for successful completion of the labs. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course. May telecommute. (385.30623)

 

Employer will accept a Bachelor's degree in Computer Science, Engineering, or related technical field. Position requires:

Authoring documentation in a content management system(s); Utilizing data analytics languages including Java, SQL, and R; Utilizing technologies including REST, JavaScript, Git development, iMovie/video production, and JSON; Working in a virtual team spread across continents; Illustrating complex concepts graphically to enhance learning experiences; Leading planning meetings with stakeholders to craft user assistance vision documents which include product use cases, common tasks, and user personas details. Leading projects in a professional setting; and Performing marketing research.