At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We're on the hunt for a tech-savvy individual to join our team as a IT User & Application Support. As a key member of our IT department, you'll be responsible for providing top-notch support to our users, ensuring they have seamless experience with our applications and systems.

Responsibilities:

Install, maintain and update laptops/mobiles according to company security standards and provide expert-level supportProvide exceptional support to users via phone, email, chat, or in-person, resolving issues with applications, software, and hardware in a timely and professional mannerAnalyze and troubleshoot technical problems, identifying root causes and implementing effective solutionsCreate and deliver training sessions, documentation, and guides to educate users on new applications, features, and best practicesWork closely with the development team to identify and report bugs, suggesting improvements and enhancements to our applicationsStay up to date with industry trends, new technologies, and emerging best practices to ensure our support services remain cutting-edgeMeet all agreed SLA’s and Key Performance Indicators (KPI’s)Monitoring the progress of global active tickets and working closely with expert teams to resolve them on timeManage access permissions, provide reporting / evidence periodically for audit and security teams
 

Qualifications:

2+ years’ experience in a similar IT support role, preferably in a fast-paced, dynamic environmentBachelor’s degree in computer science, Information TechnologyStrong technical background, with a focus on applications, software and hardware supportYou possess excellent communication and analytical skills, with the ability to break down complex technical concepts, think critically, and approach problems in a logical and methodical wayAbility to work in a team environment, collaborating with stakeholders to achieve shared goalsExperience in multiple operating systems (Windows, Mac, iOS, Android), applications (MSOffice, SQL, Power BI, Power Apps, Power Automate, etc.) and helpdesk software (Atlassian Jira)Strong knowledge of networking fundamentalsEffective prioritization and time management skills, with the ability to manage multiple tasks and deadlines, and meet expectations in a fast-paced environmentFluency in the English language is a must

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.