Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

A US Contact Center Premier Specialist is trained to handle inbound calls from existing and new to bank clients, internal and external customers across multiple products, propositions and countries.

As our US Contact Center Premier Specialist you will:

Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possibleListens to the customer and establishes needs to offer relevant products by way of needs-based selling approach for Domestic and International clientele on every interactionMaintains attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner.
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolutionActs as a role model for our Group values and behaviors C.A.R.E (Connected, Accountable, Responsive, Empathetic)Supporting colleagues and customers to deliver superior customer service through these valuesMaintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bankGenerates customer loyalty through strong knowledge of key products and servicesBe a digital expert and help our clients navigate our multitude of digital platforms and toolsResponsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance within a team environmentValues diversity, inclusion and collaboration amongst team and different departments, and acts as a mentor to assist new joiners as required

For this role, HSBC targets a pay range between $45,000.00 and $54,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.