Job Title: Administrative Support Representative/ Customer Support Representative Job Description Join a dynamic environment providing customer service and administrative support for a Toll Collections company primarily serving Louisiana. This role involves assisting customers with inquiries related to the GeauxPass and ensuring smooth operations within the customer service center. Responsibilities + Serve as the first point of contact for public customer service issues. + Respond to public calls and provide general information and service regarding the GeauxPass. + Maintain a thorough knowledge and understanding of the customer service center and GeauxPass operations. + Process credit card and e-check payments for replenishment or violation payments. + Open cases for unresolved customer inquiries. + Handle customer complaints and research and adjust account discrepancies as requested. + Process and reply to emails and cases from customers. + Manage customer disputes. + Process web correspondence to answer questions and assist customers. + Handle the closing of customer accounts and submit requests for refunds when necessary. + Update invoices, violation payments, customer payments, or accounts to keep demographic, vehicle, and credit card information current. Essential Skills + Customer service experience. + Call center experience. + Proficiency in Microsoft Office. + Computer operation skills. + Inbound call handling. + Bilingual capabilities. + Customer support skills. + Excellent communication skills. + Strong organizational and analytical skills. + 1-3 years of relevant experience. Additional Skills & Qualifications + High school diploma or equivalent. + Excellent attendance history. Work Environment The role is based in a cubicle call center, requiring 100% in-office presence. The work hours are ONSITE from 10 AM to 6:30 PM, with mandatory training from 9:30 AM to 6 PM for 5-8 days. The office offers a small start-up family environment with great benefits, including 100% medical coverage, free parking, and a convenient location for lunch. Compensation is $18 an hour with consideration of $19/hour for Spanish-speaking candidates Company Benefits • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY. Application Deadline This position is anticipated to close on Aug 8, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.