Posting Details Posting Details

Requisition Number S3002 Position Number 013894 Position Classification Title University Program Associate Functional Title University Program Associate Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit The Bryan School Graduate Programs Office provides administrative and student support services for the following graduate programs: MBA, MSA, MSITM, MS in IB, and 9 Post Baccalaureate Certificate programs (henceforth referred to as ‘graduate programs’). The office provides support for recruiting, admissions, graduate assistantships appointments, and events for prospective and enrolled students in the stated graduate programs.The Graduate Programs Office works closely with the following internal constituents: Associate Dean/MBA Program Director, Assistant Dean, Administrative Director of Graduate Programs, Business Manager, MSA Program Director, MISITM Program Director, and the MSIB program director. The office supports almost 600 enrolled students, approximately 30 graduate faculty, approximately 25 graduate assistants and processes over 800 applications per year.

Position Summary This University Program Associate shall be responsible for providing multifaceted support related to graduate programs offered within the Bryan School. Activities shall be in personnel and financial processing, as well as making contributions to general operations and student support. As outlined in greater detail below, key responsibilities include, but are not limited to, overseeing the Bryan School’s graduate assistantship process, budget maintenance, financial processing to meet operational needs, and general program support.

For success in this position, the individual will need a high degree of accuracy/attention to detail, strong analytical skills, and comfort using data platforms and technology. As this is a team-oriented role, the individual must be able to work well with others, engage in clear and professional communication tailored to various audiences, and provide excellent ‘customer’ service. The ability to self-initiate work and independently resolve issues will be important across all responsibilities.

Minimum Qualifications

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants For consideration, candidates should upload: Cover letter, not to exceed one page, detailing qualifications as they relate to this position. Resume List of references

Applicants are required to upload a list of references of at least three (3) professional references that includes: Name Company Name Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number
Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range $45,394 - $50,438 Org #-Department Dean's Office - BE - 11801 Work Hours of Position 8 AM - 5 PM, Monday - Friday Number of Months per Year 12 Posting Requirements Job Family Administrative & Managerial Career Banded Title University Program Associate Open Date 08/07/2025 Close Date 08/24/2025 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________

Key Responsibility Graduate Assistantships (GA) Management Essential Tasks Manage tuition support allocations in collaboration with the Graduate School.  For students funded by the MBA, MSA, MSITM, and MS in IB programs, initiate personnel actions to hire graduate assistants during the academic year or summer sessions. For students supported by other graduate programs, ensure accuracy of personnel actions initiated by other staff, providing corrections as needed.  Coordinate with Associate Dean and Business Manager on budget allocations, engaging in activities such as tracking balances and forecasting budget needs. Recommend process improvements to respond to university changes or build greater efficiencies, as needed.  Offer instruction and oversight to student employees to ensure compliance with onboarding processes by prescribed deadlines. (I-9, payroll, FERPA, etc.) Process personnel actions to amend or terminate active student appointments, as needed.  Assign GAs to programs and departments based on available students and program needs. Provide guidance and support to GAs and their supervisors concerning work hours, expectations, and relevant graduate school policies. Serve as a content expert on eligibility issues for both assistantships and tuition support. Serve as primary contact for inquiries from the Graduate School and UNCG Global Engagement Office. Serve as primary contact for graduate students with payroll or student account inquiries. Key Responsibility Budget Maintenance Essential Tasks Coordinate with Associate Dean and Business Manager to track revenue and expenditures related to tuition differential across all Bryan School programs. Provide accurate and detailed financial reporting, reconciling within prescribed deadlines. Actions include earmarking budget for current personnel obligations (staff and GAs) and forecasting budget availability for future development opportunities. Provide monthly revenue updates to graduate programs.  Identify and escalate any irregularities in student tuition differential revenue to the Cashier’s Office for investigation/resolution. Maintain budgets and financial records for the Administrative Director of Graduate Programs, including MBA program state funds and endowments. Duties include timely reporting to inform decisions and record maintenance to adhere to university retention guidelines.  Key Responsibility Financial Processing Essential Tasks Financial processing related to graduate capstone course(s)—includes, but not limited to, issuing invoices, processing honorariums, student reimbursements, and other personnel actions. Financial processing related to study abroad opportunities—includes, but not limited to, tracking student payments, coordinating with vendors, issuing payments, employee travel accommodations and reimbursements, and other trip logistics.  Financial processing related to graduate engagement events and daily operations within the Graduate Programs Office. In all areas, activities shall involve coordinating with internal and external partners (vendors, UNCG offices, employees, and students), processing expenditures through a variety of modalities (purchase orders, Pcard, check requests, etc.). Individual shall serve as a content expert on financial processes for internal customers. All expenditures shall be made in compliance with university policy, reflecting allowable use and best practices Key Responsibility General Program Support Essential Tasks As requested, collect and report data for Associate Dean and/or Administrative Director of Graduate Programs. With end-users and their objectives in mind, present data accurately with a focus on ease of use.  Provide course scheduling assistance for graduate programs. Provide administrative, planning, and budget support for graduate student study abroad programs. Aid with student registration issues, as needed. Facilitate efforts for the Graduate Curriculum Committee including managing curriculum paperwork through UNCG process and system, monitoring and meeting prescribed deadlines. Aid Administrative Director of Graduate Programs with onboarding and credentialing needs when hiring part-time instructors. Communicate information to internal constituents including program directors, faculty, and students. Support for Bryan website graduate landing pages and syllabi repository. As assigned, participate in other duties that promote graduate enrollment, student engagement, and positive outcomes. Competency ________________________________________________________________________________________________________________________

Competency Knowledge-Program and Organization Competency Description Knowledge of policies, procedures and precedents affecting program area(s).  Ability to analyze and explain how policies or procedures apply to programmatic and client needs.  Operational knowledge of the purpose of the program’s organization including its mission, services, clients and measures of business effectiveness.  Ability to assess needs and assure assistance is appropriate to the situation.  Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently.  Ability to modify processes using applicable technology, web-based data systems and programs. Competency Level Journey Competency Program Administration Competency Description Ability to administer an aspect of a program or functional area.  Ability to make recommendations for program expectations and direction.  Ability to identify and understand issues, client needs and problems of a recurring nature to effectively address and resolve situations.  Ability to track and monitor program outcomes.  Ability to collect, research, and analyze information for processing, monitoring, or measuring data.  Ability to develop internal processes and prioritize workload.  Ability to generate reports with varying standards of application.  Ability to reconcile and manage accounting records of moderate variety and complexity, including preparation of financial statements and reports. Competency Level Journey Competency Customer Service Competency Description Ability to explain the application of policies and procedures in terms of client needs and business results and goals.  Ability to identify options and make recommendations within established guidelines to meet competing needs.  Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients.  Knowledge of the value of program services to the client and how to deliver those services. Competency Level Journey Competency Communication- Verbal/Written Competency Description Ability to advise and consult with clients to ensure accuracy of the communication and understanding of the message. Ability to place messages in context with the organization’s broader business perspective. Competency Level Advanced Competency Information/Records Administration Competency Description Ability to access, review, compile and store multiple sources of data and information to generate appropriate criteria for reports.  Ability to determine sources and gather information, via interviews, surveys and other methods, to complete work in assigned program area(s).  Ability to research, compile, explain, and present data.  Ability to clarify the rationale for the information/records management policy and practices.  Ability to train clients in how to use software, databases and related forms and tools. Competency Level Journey Competency Leadership Competency Description Ability to lead or supervise lower level staff in the performance of program activities and/or functions.  Ability to mentor and assist others. Ability to train individuals and groups in area of expertise. Competency Level Journey ADA Checklist ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - F, Lifting-0-30 lbs. - R Work Environment Inside - C Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you eligible to work in the United States without sponsorship?

(Open Ended Question)

* Please indicate how you learned of the vacant position for which you are applying? UNCGjobsearch Website Greensboro News and Record Other newspaper The Chronicle of Higher Education Inside Higher Ed Other Professional Journal/Website CUPA-HR UNC System Job Board Other Job Board Personal Networking Social Media NCWorks.gov * Other: Please list

(Open Ended Question)