Job Summary Provides guests information and supports the efforts of the unit staff. Performs designated duties under the supervision of a professional nurse in addition to handling clerical and specific administrative tasks for the nursing unit. Assembles patient records. Answers phones and patient calls. Orders and ensures delivery of supplies. Responsible for timekeeping via Kronos. Welcomes new patients and families to the unit (handles orientation to patient / family areas of the unit). Answers call lights. Assists the unit leaders in disseminating information to the staff. #READ Qualifications Education Requirements High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education Required Skills Customer Service Skills Excellent Communications Skills Excellent Interpersonal Skills Microsoft Outlook Microsoft Word Why Reading Hospital: Level I Trauma Center caring for 17,000 patients undergoing surgical procedures each year. We have 24 brand new operating rooms, 6 with hybrid capabilities, including robotic surgery. Center for Bariatric Surgery, total joints, cardiac, DaVinci Robot, ENT, Ortho, GYN, Breast Stereotaxic program Advancements in spinal surgery including minimally invasive procedures along with Stealth guided navigation system for brain surgery and shunt placement are found in our ORs. Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour Overview Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.