As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

This is a varied and high paced role with responsibility processing of new and additional applications, redemptions, transfers, switches, static data/adviser updates and providing reporting deliverables to key clients  in high quality, timely and accurate manner.Core Skills and Attributes:Excellent written and verbal communicationQuality service orientation/continuous improvementElevated level of accuracy and attention to detailSpread sheet and analytical skillsPlanning and organisingCustomer service focus and a passion for service deliveryExcellent critical thinking skills and demonstrated initiativeAbility to build strong relationships with internal stakeholdersAbility to work well under pressure, maintaining professionalismA ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environmentDemonstrated drive and commitment towards attaining the highest possible standardsTenacity and resilienceAbility to work effectively and consultatively within a diverse team environmentQuality orientation/continuous improvement.Accountabilities:Managing and processing of timetabled workloadsMeeting deliverables per SLA’s and agreed timetablesAssisting the Team Leader and Head of Dealing with projects and enhancements related to the Dealing TeamAssisting with reviewing and updating procedures and checklists for onboarding new clientsCollaborating effectively with the team and other internal/external stakeholders, including offshore operations teamDeliverablesDelivery of client reporting accurately & within SLA requirements.  Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Dealing.Documenting User GuidesMaintaining documentation such as procedures and checklistsEnsuring that all unit movements are complete ahead of finalising reporting deliverablesProvide high quality internal and external serviceSet up of new advisers and dealer groupsProcess deceased estate accounts and ensure all relevant documents are collected and verified.Update client data for existing clientsMeet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholdersConsulting with Internal stakeholders to collect any additional information required to progress with investigationsPrompt escalation of issues / risks identified within specified SLAsCollaborate with other teams within operations team to deliver optimum outcomesEnsure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.Assisting with Dealing Team projects and client onboarding as required.Key performance indicatorsPerformance against target for:Adherence to business processesLevel of staff engagement/morale and delivery against agreed standards within the teamQuality and accuracy of processingMeeting of all client deadlinesProcess and service delivery improvement initiativesAdherence to client business rules and compliance policiesSuccessful on boarding of new Fund Services clients into Dealing Team “BAU”Adherence to business processesQuality of processingProcess improvement initiativesService delivery improvement initiativesKey relationships:Internal teams: Dealing, Registry Management, Payment & Reconciliation, Client Services, Transitions, Change and Development teamsExternal: Custodians, Fund Managers, ClientsKnowledge and experience:Proficiency in English, both written and verbal, is required to effectively communicate with team members, clients, and stakeholders3+ years Financial Services experience – knowledge of Funds Management, Custody preferable2+ years Unit Registry experienceGood working knowledge of the financial services investment industryVery good knowledge of Microsoft Office suiteBenefits:Hybrid and international work environment - 6 days in office per month.Office in the heart of Bangkok, opposite to Emsphere – easy access from both BTS and MRT.Flexible working hours.15 days public holiday per year.Annual leave from 12 and up to 25 days.Additional leave types such as business leave, sick leave, maternity leave, paternity leave, bereavement leave, etc.Flexible Time Off (FTO) in additional to the leave types above.Group health insurance, optical claim, and annual health checkup.Provident fund up to 11% from employer and 15% from employee.Professional development support.Confidential employee assistance program for mental health and well-being support.Welfare Committee

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SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.