Work whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemFinancial Clearance SupervisorPosition SummaryWith leadershiprsquos general direction the Financial Clearance Supervisor coordinates a variety of functions within the Financial Clearance Department Units relating to insurance verification patient payer benefitseligibility pre payment and denial review with focus on revenue recovery Responsibilities include coaching and mentoring staff performance improvement performance evaluations monitoring reports standardizing workflows ensuring compliance with HHCrsquos Consumer Financial Clearance Policy identifying opportunities for process improvementdeveloping standard work and resolving escalated customer concernsPosition ResponsibilitiesOversight of a teams responsible for insurance verification securing and documenting authorization Pre service estimates and collection reviewing and appealing payer denials in accordance to standard workResponsible for managing daily operations of assigned team adjust as neededAnalyze assess and assign work priorities to assigned teamPartner with leadership team in reducing financial riskProvide recommendations identify risk and solutions for workflow efficiency by participating in or facilitating workgroups related to process improvementTeach Coach and Mentor staff Create career development plansComplete performance evaluations Manage team schedule and approve payrollTrue to HHC Mission and Values demonstrate positive and effective relationships across the continuum and support a coordinated care experience including timely and accurate communication with internal and external business partnersCollaborate and communicate with transitional care staff clinical colleagues medical offices and business partnersAdherence to the practice of confidentiality HIPAA and other statefederal regulations Ensure compliance with regulatory and agency policies and proceduresDemonstrate HW Leadership behaviors and supports culture and team building initiativesSome travel may be required of timeKnowledge Skills and AbilitiesKnowledgeable in practices involving registration insurance verificationauthorization of services payer benefit and payment accounts receivable andor coordination of services related to revenue cycleProblem SolvingDecision MakingConsiderable decision making authority concerning the daily activities of the work unit including providing recommendation and implementing department policy changeRequires high level of analytical ability in order to gather and interpret information from various sources Ability to make independent decisionsRequires the ability to recognize problem situations and address appropriately Ability to maintain confidentiality at all times Must possess strong time management skillsEPIC knowledge and experience ADTGrand CentralStrong communication skills required both written and verbalAbility to adapt respond to and lead diverse individuals through changeCommunicate in an effective timely positive and professionalmannerProficient in Microsoft Office Word Excel PowerPoint etcDemonstrated ability to lead a team in person and virtuallyAbility to increase and maintain employee engagement and patient satisfactionWork whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemFinancial Clearance SupervisorPosition SummaryWith leadershiprsquos general direction the Financial Clearance Supervisor coordinates a variety of functions within the Financial Clearance Department Units relating to insurance verification patient payer benefitseligibility pre payment and denial review with focus on revenue recovery Responsibilities include coaching and mentoring staff performance improvement performance evaluations monitoring reports standardizing workflows ensuring compliance with HHCrsquos Consumer Financial Clearance Policy identifying opportunities for process improvementdeveloping standard work and resolving escalated customer concernsPosition ResponsibilitiesOversight of a teams responsible for insurance verification securing and documenting authorization Pre service estimates and collection reviewing and appealing payer denials in accordance to standard workResponsible for managing daily operations of assigned team adjust as neededAnalyze assess and assign work priorities to assigned teamPartner with leadership team in reducing financial riskProvide recommendations identify risk and solutions for workflow efficiency by participating in or facilitating workgroups related to process improvementTeach Coach and Mentor staff Create career development plansComplete performance evaluations Manage team schedule and approve payrollTrue to HHC Mission and Values demonstrate positive and effective relationships across the continuum and support a coordinated care experience including timely and accurate communication with internal and external business partnersCollaborate and communicate with transitional care staff clinical colleagues medical offices and business partnersAdherence to the practice of confidentiality HIPAA and other statefederal regulations Ensure compliance with regulatory and agency policies and proceduresDemonstrate HW Leadership behaviors and supports culture and team building initiativesSome travel may be required of timeKnowledge Skills and AbilitiesKnowledgeable in practices involving registration insurance verificationauthorization of services payer benefit and payment accounts receivable andor coordination of services related to revenue cycleProblem SolvingDecision MakingConsiderable decision making authority concerning the daily activities of the work unit including providing recommendation and implementing department policy changeRequires high level of analytical ability in order to gather and interpret information from various sources Ability to make independent decisionsRequires the ability to recognize problem situations and address appropriately Ability to maintain confidentiality at all times Must possess strong time management skillsEPIC knowledge and experience ADTGrand CentralStrong communication skills required both written and verbalAbility to adapt respond to and lead diverse individuals through changeCommunicate in an effective timely positive and professionalmannerProficient in Microsoft Office Word Excel PowerPoint etcDemonstrated ability to lead a team in person and virtuallyAbility to increase and maintain employee engagement and patient satisfactionQualificationsEducation Bachelorrsquos Degree in Business or Health Administration or years of an equivalent combination of education and experienceExperienceThree years of experience in a health care medical office or insurance payer setting Knowledgeable of practices related to insurance verification and authorization experience with accounts receivable andor payer appeal process Prior experience leading individualsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentQualificationsEducation Bachelorrsquos Degree in Business or Health Administration or years of an equivalent combination of education and experienceExperienceThree years of experience in a health care medical office or insurance payer setting Knowledgeable of practices related to insurance verification and authorization experience with accounts receivable andor payer appeal process Prior experience leading individualsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment