Job Overview:

This position performs clerical duties, including accurate transcription of physician orders in facilities not yet live on TriHealth Connect. This position requires the interpersonal skills to communicate with respect and compassion to customers; communicates information through various telecommunication devices and assists in coordinating patient flow.

Shift: Optional/PRN.  Must be willing to work every 3rd weekend

The 6200 Medical-Surgical Unit at TriHealth Bethesda North Hospital is a dynamic 38-bed unit specializing in urology care. Patients admitted to this unit often face urological conditions, such as infections and other complications, but our team also treats a wide range of medical patients with complex needs, including diabetes management, and more. The 6200 unit offers a unique environment for both new graduates and seasoned nurses to expand their clinical expertise, focusing on skill development, time management, and the care of diverse patient populations. Nurses on this unit bring advanced technical knowledge in the field of urology, supported by an in-depth understanding of related pathophysiology and the ability to interpret complex lab results. Committed to fostering a positive learning environment, the 6200 unit is rooted in professional growth and continuous improvement, proudly affiliated with leading organizations like the ANCC, ANA, American Society of Urology, and the American Society of Nephrology. Certification opportunities such as MED-SURG, GERO-BC, and CMSRN further enhance the professional development of our team. Together, we create a collaborative atmosphere where nurses can grow and thrive, always keeping patient-centered care at the heart of everything we do.

Job Requirements:

High School Diploma or GED Degree or GED (Required)
Capable of operating office and clerical equipment Computer skills

Job Responsibilities:

Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality. Takes an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.). 
Demonstrates ability to appropriately respond to and prioritize work. Removes medications from the tube system and places in appropriate locked cabinet. Responds appropriately to emergency situations (i.e. Code Blue, Rapid Response Team, fire, Special Alert). Demonstrates knowledge/use of emergency systems, policies and procedures. Performs computer down time procedures according to unit/TriHealth guidelines. 
Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. Acknowledges need for self growth and accountability. Identifies areas for self improvement. 
Maintains proficient knowledge of computer applications specific to unit/job (i.e. maintaining census, accurate scanning of documents, accurate transcription of physician orders in facilities not yet live on TriHealth Connect). Is knowledgeable of the function/operation of equipment specific to the role on the unit.

Working Conditions:

Bending - 
Climbing - Rarely 
Concentrating - Consistently 
Continuous Learning - Frequently 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting Lifting 50+ Lbs. - Rarely 
Lifting Pulling - Rarely 
Pushing - Occasionally 
Reaching - Rarely 
Reading - Consistently 
Sitting - Consistently 
Standing - Rarely 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Occasionally 
Visual Acuity: Far - Frequently 
Visual Acuity: Near - Consistently 
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community