Job ID SRAUD036847 Date posted 07/16/2025 QualificationsProficiency in 2 of the following disciplines: Audio,Video, Lighting, and LED. This will be identified through successfully passing the written exam and then evaluation in practical application. Demonstrate exceptional customer service skills.Flexibility in scheduleBachelor’s Degree is preferred.10+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.4-5 years of customer service or hospitality experience is preferred.Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.Strong customer, client and coworker interface experience and abilities.Self-starter/works independently.

Technical Qualifications

Perform all digital audio console applications including but not limited to: 

Workbench programming and monitoringLive scan and Axient frequencyAntenna Distribution System setup Wireless microphone frequency setupFCC frequency regulatory expertise Ability to mix large productions to include digital audio consoles IP based audio source and destination programming and maintenance Sound shaping, frequency identification and isolation Multi-page fader programming Minimum 64 input programming Band ensemble configuration Multiple destination sub-mix and mix minus digital audio routing Frequency monitoringLine Array Calculation, Setup, and Maintenance Audio shaping Beem steerable Line Array setup and maintenance Audio delay calculation and implementation  Wired and wireless intercom programming Network signal setup, monitoring, and maintenance Multi-channel intercom programming  On-site and remote intercom integration Recording Level and audio feed management Recording standards expertise Multi-format audio codec expertise Audio processing and editing expertise Streaming RTMP encoding expertise Multi-destination audio mixing 

Perform all projection and video capabilities including but not limited to: 

Projection 4k image map 4k image blend Converging projection 40k projector programming configuration 8k Display Management Programming IP Mapping and networking capable16/6 Matrix switching LivePremier and Alta 4k program certified 8/4 Split Layer management Content Color grading/matching IP output formatting Color space management Recording Program/ISO recording capable Video Record standard expert Multi-layered record formatting Post video editing through software Streaming HLS, IPTV, OTT programming and management Multi-stream key over RTMP programming. Camera Color Variation production shading Tally/Genlock live camera utilization PTZ camera operation Shot composition Vectorscope/wave monitor expert 

Proficient in performing all lighting console capabilities including but not limited to: 

Syntax based programming 100+ lighting unit programming DMX over ethernet muti-universe programming (16) parameter management color temperature control FX programming intelligent lighting fixture preparation multi-cue programming (100+ cues) dimmer patching fixture profile management timecode syncing, media server control light metering 

Proficient in performing all LED Wall and Media Server Capabilities including but not limited to: 

Processor Programming non-standard display configuration LED Wall Ground Support Ballast requirements video content transcoding Mapping/Masking timeline-based editing remote control surface fx programming redundancy programming timecode syncing 8k Display Management computer graphics card configuration 

General AV Tech work as needed.

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of all audiovisual equipment including what is listed in the technical qualifications section.Troubleshoots technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Performs advance work (pre/during/post event) with operations and sales leadership.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.Understands and fosters the hotel/client relationship.

Equipment Maintenance

Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.

Education/Experience

Bachelor’s Degree is preferred.10+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.4-5 years of customer service or hospitality experience is preferred.Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.Strong customer, client and coworker interface experience and abilities.Self-starter/works independently.Must be able to lift 50 lbs.Competencies

Deliver World Class Service

HospitalityOwnership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

See The Big Picture

Decision QualityManages Complexity

Value People

Collaborates

Physical Requirements
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

Physical RequirementsSitting: 2-3 HoursStanding: 4-5 HoursWalking: 4-5 HoursStooping: 2-3 HoursCrawling: 2-3 HoursKneeling: 2-3 HoursBending: 2-3 HoursReaching (above your head): 2-3 HoursClimbing: 0-1 HoursGrasping: 4-5 HoursLifting RequirementsLifting 0 - 15 lbs: ContinuouslyLifting 16 – 50 lbs: FrequentlyLifting 51 - 100 lbs: OccasionallyLifting Over 100 lbs: OccasionallyCarrying RequirementsCarrying 0 - 15 lbs: ContinuouslyCarrying 16 – 50 lbs: FrequentlyCarrying 51 - 100 lbs: OccasionallyAuditory/Visual RequirementsClose Vision: ContinuouslyDistance Vision: ContinuouslyColor Vision: FrequentlyPeripheral Vision: OccasionallyDepth Perception: FrequentlyHearing: ContinuouslyPushing/Pulling RequirementsPushing/Pulling 0 - 15 lbs: ContinuouslyPushing/Pulling 16 – 50 lbs: FrequentlyPushing/Pulling 51 - 100 lbs: FrequentlyPushing/Pulling Over 100 lbs: Occasionally

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $30.65 - $30.66

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.