Underwriting Service Coordinator 

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly.

The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

In the Nordics we are an organization of 140 employees.

Are you looking for a customer centric role in the world of financial services? Do you excel in taking ownership, thinking outside of the box and putting the customer at the heart of what you do?

Then this role could be the opportunity for you.

As an Underwriting Service Coordinator, you will get to work within an international and dynamic environment within our Commercial Lines division in EMEA. You will proactively support underwriting teams by delivering high quality customer service, taking ownership of operational functions and service aspects, coordinating with a variety of different functions and teams, allowing underwriters to focus on production and underwriting

The Underwriting Service Coordinator is responsible for supporting the end-to-end lifecycle of producing and issuing an insurance policy for our customers, along with any associated problem solving.

For some parts you will be working with underwriters to create accurate and practical instructions for supporting teams to process information, for others you will be performing the processing yourself. This could include new business customers just joining us, renewal customers staying with us for another year, or it could be changes customers would like to make during the term of their insurance. All are to be approached and performed with the customer at the heart; wanting to ensure your work is correct when the customer needs it and to the agreed Chubb service standards.

Key Responsibilities

Manage a portfolio of Domestic and Multinational accounts performing account administration and Multinational program implementation tasks. In conjunction to supporting our underwriters by providing them with underwriting, regulatory, and compliance information and or advice on program structures as well as preparing instructions for the processing and issuance of new business, renewals and endorsements, invoices, and documentation. All within the required time frames, and to the required quality standard applying right first-time principleBe a focal point for internal colleagues, working closely with Segment leaders, Line Managers, Underwriters, and our Service centres to deliver agreed client service standards, troubleshoot and solve any issues affecting the customer.Be a focal point for Broker administration queries with regards to local market practice, our market and service offering as well as regulatory / tax queries. In addition to supporting the timely resolution of credit control queriesAssist where required with ongoing Projects that are identified throughout a given year for improvement to Line or Operations, being an expert on the process, a tester or helping others understand where opportunities for improvement in the process may be.Pro-actively hunt for opportunities of improving the customers’ experience and perform ad hoc associated work requests for your role

Required profile :

Experience :

Experience of servicing multinational insurance programmes or servicing master policies (understanding of premium allocation, how policy is issued and booked) orWorking experience of at least 2 lines of business in insuranceExperience on client facing roles in the insurance industry, including client meeting, presentationsPractice of underwriting process and reinsurance processProficient in MS office tools

Qualifications

Insurance CertificationUniversity Degree

Languages

Local LanguageFluent EnglishA foreign language would be an advantage.Seniority LevelCustomer Service