The primary purpose of this role is to assist the Underwriting team and deliver a high quality client service by supporting ownership of the operational functions of the team allowing them to focus on production and underwriting.  This includes (but is not limited to) tasks such as entering data into underwriting and various other systems required to track business, reviewing policy document, handling broker, accounting or policies queries and working with underwriters to review renewal and new business submissions. 

Key Responsibilities:

Process Management and Customer Service

To ensure all appropriate support and measures are taken for bookings to be registered within the required timeframes, and to the required quality standard applying right first time principle Act as first point of contact for processing of complex business To liaising with operations to resolve queries regarding New Business submissions to ensure these are registered in a timely manner To review Name Clearance results to ensure Chubb’s reserving rights are maintained To prepare Underwriting files for both Renewal and New Business (including but not limited to inputting data into Underwriting system, compiling market research and completing raters) To liaise with brokers and internal departments for credit control, claims and risk information Chasing brokers for outstanding binding instructions or subjectivities  Review of policy documents produced by Operation. Creation of ad hoc documents Assisting with the reconciliation of aged finance items Ensure underwriting files are complete and fulfil audit requirement and mange transition of policies into the National Underwriting Centre To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT Any other ad hoc duties allocated by the Team Leader

Service Delivery & Quality Adherence

Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues Build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met To support the Underwriting community through liaison with and participation at meetings with brokers, internal departments  and external advisers To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with Operations Team Leader/Supervisor To independently handle requests and queries from customers where appropriate coordinate with appropriate departments and staff to resolve first level customer complaints To adhere to robust Quality Framework standards and procedures To work within the framework of our ethical and service standards

Continuous Improvement

To work in conjunction with all respective areas to ensure efficient working practices are in place, e.g. identifying process improvements, providing feedback to reduce rework or errors and escalate any blockages to the Operations Team Leader/Supervisor where necessary Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required Escalate problems proactively via management  Engage in reviews of documented processes & procedures 

Team Involvement

Participate in all regular team forums, including, but not limited to team meetings, monthly forums, team events, etc. Collaborate with and support others within the team

Occupational Health & Safety

Accountable for taking all practical measures to ensure that the workplace and persons under their control are safe and without risk to health.

Risk Culture

Champion risk culture values and being a strong advocate for good customer outcomes in all business activities. Promote continuous improvement to Chubb’s products and services having regard to product assessments, IT solution and business efficiencies.  Be aware of and appropriately mange conduct risk within your area Understand your role and take ownership of risks and controls as a first line risk owner Effectively manage third party arrangements you/your function is responsible for, ensuring effective oversight and monitoring is in place and steps are taken promptly where issues are identified. Appropriate action taken for employee conduct that is outside of that contemplated in the risk culture goal and Code of Conduct Promptly report incidents and ensure functional area does the same. Handle any complaints fairly and promptly in accordance with Chubb policy Participate in quarterly compliance attestation process and provision of accurate information for Board and Committee reporting Compliance with Code of Conduct, internal policies, regulations

Essential:

Competent in Microsoft Office and Outlook. Excellent general computer literacyEffective communication and interpersonal skills both in verbal and written formsStrong customer service skills and customer centric attitudeStrong attention to detail and the desire to deliver and improve qualityProblem resolution and decision making skillsAbility to work in a team environment as well as on own initiativeExperience working to deadlines/SLA'sPro-active involvement with department objectives & service levelA collegial and constructive approach to working with and supporting colleagues within a team environmentWell-developed analytical and organizational skills

Desirable:

University bachelor’s degree or equivalent