Job Description SummaryGE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

This position will be responsible for providing the technical and/or clinical support during the sales process for the Point of Care Ultrasound segment.

Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our General Imaging ultrasound portfolio.

This position will be working closely with country Product Sales Specialist, Chanel Partner applications as well as the ASEAN POC applications lead to support our direct GE and CP teams through education, product demos, installs and follow up events.

This position is based in Malaysian will also assist supporting Singapore, Cambodia, Brunei, Laos and Myanmar.

The position will also be responsible for supporting some of the ASEAN countries with high level applications support, Channel Partner training and assist with new product launches.

Job Description

Key Responsibilities/essential functions include:  

Provides technical and clinical leadership by demonstrating full range of product features including potential uses, product capabilities and benefits for the POC ultrasound portfolio for customers, dealers and internal GE personnel.Develop, coordinate and deliver product training to customers, CP and GE Personnel for the GI ultrasound portfolio.  Monitor customer installations within the designated counties to improve customer satisfaction and maintain customer relationships.Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization.Support trade shows and professional conferences by performing product demonstration and customer training.Facilitate team communication and the sharing of best practices.Act as a mentor to field team, providing clinical and professional guidance as necessary to improve the customer experience for the GE POC Channel partners.Communicate with Sales and Applications to align applications activities with sales needs and business objectives.Energize CP team and maintain adherence of field processes.Collect, analyse and communicate appropriate customer training and competitive information.Support CP POC application team in high level demos where necessary.Educate, coach and direct the differentiation (position, value proposition and key messages) of the POC ultrasound portfolio.Work to develop and sustain Reference Sites/ Luminary collaborations. Build Key Opinion Leaders network within the designated coverage areas/ countries.Nurture relationships with professional society stakeholders.Is responsible to regularly have “infield coaching” sessions with CP POC team members: for example, how differentiating and presenting the value of product and understanding the market. Provides regular, timely and productive development feedback.Work closely with the ASEAN POC application lead in assistant the broader ASEAN countries application support needs

Required Characteristics:   

At least one of the following core experiences:Minimum of 3 years clinical/ technical experience as a sonographer or:At least 2 years commercial applications ultrasound experience with demonstrated successes in high level customer interactions and sales scenariosProficiency in computer skills in Microsoft Office Suite products.Willingness to travel extensively within the designated territory.Ability to energize, develop and build rapport, collaboration and influence.Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.Demonstrated a high degree of cultural EQ, ability to work across business and culturally diverse environments.Proficient in English, written and speaking.Advanced negotiation, problem solving and influencing skills.Excellent presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.

Desired Characteristics:

Strong leadership skills (respected by peers and leadership for contributions to the industry)
Strong presentation skills (public speaking)Demonstrated ability to understand and present complex material in understandable terms.Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.Team oriented with a customer satisfaction mindset. Ability to multi-task effectively and manage multiple priorities at one time.Willingness to be flexible/adapt to changing work environments.Clinical experience in large hospital/university setting preferred
 

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Additional Information

Relocation Assistance Provided: No