Requisition ID: req59390 Job Title: Ukrainian Response Caseworker Sector: Social Work Employment Category: Fixed Term Employment Type: Full-Time Compensation: USD 26.00 - 27.00 Hourly Location: Sacramento, CA USA Work Arrangement:Hybrid Job Description Job Overview: The Ukrainian Response Caseworker is responsible for providing case management and outreach and education services to Ukrainian nationals or individuals affected by Russia’s invasion in Ukraine. It is a role requiring both expertise and comfortability working with vulnerable populations. Along with providing direct case management services, the caseworker plays a key role in outreach and education by actively engaging with the community to raise awareness of available services, promoting participation in programming, and delivering accurate, culturally relevant information. The caseworker is expected to be proactive in identifying outreach opportunities, building trust within the community, and ensuring information is accessible to all clients. Major Responsibilities: 60% Outreach and Education + Conduct outreach to the UHP community in the greater Sacramento area to encourage participation and increase referrals to our program. + Identify and attend outreach opportunities in partnership with community organizations, faith-based groups, and service providers to build visibility and strengthen referral networks. + Develop and disseminate educational materials, such as flyers, brochures, and digital content, to promote programs and services. + Coordinate and lead community education workshops, informational sessions, and tabling events to promote IRC programs and community resources. + Create, plan and implement Cultural Orientation sessions, including topics related to healthcare housing, and home management and consumer education. + Regularly review and update Cultural Orientation sessions ensuring they reflect and support current client emerging needs. + Communicate and coordinate regularly with colleagues to ensure that services are being delivered effectively, in a timely manner and in accordance with program requirements. + Build and maintain positive relationships with community members and leaders to foster trust and ensure the USS program is meeting local needs. + Compile quarterly reports on outreach activities and Cultural Orientation session performance. 40% Case Management + Provide comprehensive, client-centered case management services including but not limited to accessing public benefits, housing, mental health services, medical care, school and ESL enrollment, referrals to community service providers, and assistance with booking appointments and scheduling transportation and interpretation. + Conduct intake services with clients to assess needs. Develop holistic service plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy. + Work with IRC staff to ensure client integration and referrals across programming. + Maintain case file documentation, including clear and concise case notes. + Maintain internal tracking systems and data collection. + Assist with reporting on program objectives and accomplishments. + Maintain up to date knowledge of program requirements. + Identify new resources and services in the community, and work to connect clients to available resources. + Participate in all program meetings, staff development activities, trauma-informed care trainings, and fully engage as a member of the team. + Comply with all policies, procedures, and protocols of the agency. + Stay up to date with all U.S. immigration policy changes and developments, as well as local issues relating to immigrants. + Use personal and insured vehicle to travel and transport clients and materials as needed throughout the service delivery area. + Other related duties as assigned. Key Working Relationships: Position reports to: Ukrainian Response Supervisor Position directly supervises: N/A Indirect Reporting: Other Internal and/or external contacts: Internal:IRC Employees and program departments across Sacramento External:IRC partners and other community agencies Job Requirements: + Associate or BA degree with an emphasis in Social Work, Migration Studies, Public Health, Refugee Studies, Development, Immigration Law, or an equivalent field of study; or 1+ years of related professional experience; preferably with asylum-seeking families, refugees, internally displaced persons, or individuals without status. + Previous case management and/or victims assistance experience in a social service, non-profit setting preferred. + Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds strongly preferred. + Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. + Excellent writing and organizational skills with the ability to effectively summarize large amounts of information and maintain records of case progress achieved. + Strong verbal and written communication skills, with the ability to engage effectively across cultures, build trust, and convey complex information clearly to diverse audiences. + Ability to maintain accurate and up-to-date physical and electronic files and detailed case notes, enter required data in a timely manner, meet all case reporting requirements within established timelines and standards. + Understanding of the U.S. immigration system and the rights of immigrants. + Comfortability collaborating with governmental agencies and community providers. + Fluent in English and Russian or Ukrainian, both written and verbal communication skills is required. + Strong computer skills required. Prior experience using data and tracking systems strongly preferred. + Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams). + Commitment to teamwork and collaboration across all of IRC’s programs. + Must have a valid driver’s license, active insurance policy and access to reliable transportation. Working Environment: + A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. May require weekend and/or evening work. + This position will work from the IRC office in Sacramento. + Offices hours are scheduled as Monday-Friday, 9:00am-5pm. Compensation:Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Equal Opportunity Employer:IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. US Benefits:We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.