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UK Workplace Lead

The UK Workplace Lead drives operational excellence across the client's UK site portfolio through a dedicated team of site leads. Reporting to the EMEA Account Director, this role is responsible for managing a team that delivers consistent, high-quality services while supporting the client's transformation program and cost optimization initiatives.

The role has 7 direct reports, leading a site-based team of 80 staff with financial management of approximately £45m. This role demands a strategic thinker with strong operational delivery experience who can balance operational excellence with transformation initiatives while maintaining strong client relationships and driving team performance in support of the client's broader business objectives.

Key Responsibilities

Strategic Leadership

Understand the client strategy and business drivers and execute pre-agreed transformation initiatives while maintaining high standards of operational deliveryAlignment of operational solutions to the client's location strategy and space rationalization initiativesDevelop and maintain strong relationships with key client stakeholders at all levelsDrive continuous improvement and innovation in workplace servicesAnticipate business needs and proactively address challenges

Operational Management

Lead day-to-day site operations, ensuring optimal performance across all UK facilitiesLeverage subject matter experts in a matrix structure to deliver comprehensive solutionsMaintain service excellence during transformation initiativesCoordinate incident management activities, ensuring timely solutions and speed of communicationEnsure compliance with all statutory requirements, operating procedures, and client guidelines

Team Leadership

Lead, develop, and motivate a high-performing team of site leadsCreate training programs, succession plans, and career development opportunitiesFoster a culture of excellence, innovation, and continuous improvementDrive engagement and aligned service delivery across all service lines

Partnership Management

Model behaviours aligned to the Vested partnership principlesDrive the "One Team" approach across all partners and service providersDevelop strong working relationships with supply partners to ensure integrated service deliveryMaintain detailed knowledge of the Vested contract MSA/MVA, escalating scope changes as needed

Compliance & Risk Management

Work alongside the UK HSSE and Engineering Lead to ensure compliance with health and safety and engineering requirementsImplement sustainability initiatives across the portfolio alongside the EMEA Sustainability managerManage and mitigate operational risks through proactive planningSupport wellbeing improvement initiatives across sites in partnership with EMEA CX lead and global Workplace Experience principles

Financial Management

Oversee budget management and governance of £45m portfolioEmpower site teams with ownership of their budgets, supported by EMEA FinanceIdentify cost-saving opportunities while assessing associated operational risksEnsure proper processing of purchase orders, invoices, and work orders

Required Competencies & Experience

Operational Excellence

Extensive Facilities Management experience in complex, multi-site environmentsExperience leading organizations through transformation initiativesProject management expertise with multiple concurrent operational projectsBusiness continuity planning and implementation experienceRegulatory compliance knowledge related to UK workplace regulations

Leadership & People Management

Proven ability to build and lead high-performing teamsStrong emotional intelligence with the ability to lead with empathy and respectExperience developing talent and managing performanceChange management expertise, particularly during transformational periodsExcellent communication skills across all levels of an organization

Financial & Analytical Skills

Strong financial acumen including budget forecasting and managementData analytics capabilities to leverage information for decision-makingExperience developing and implementing performance measurement systemsStrategic thinking ability aligned with business objectives

Client & Vendor Management

Experience implementing vendor management programsDeep understanding of service level agreements and KPIsStrong stakeholder management and communication skillsAbility to build strategic partnerships at multiple levels

Additional Specialized Experience

Space optimization and workplace utilization expertiseStrategic planning and operational strategy developmentTechnology related to workplace managementExperience with innovative workplace solutions

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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