This is an exceptional opportunity for a seasoned tax specialist to play a pivotal role in shaping and overseeing the delivery of tax services to a diverse client base, including banks, brokers, corporates, and investment vehicles.

UK Tax Services Business Manager

Salary: Competitive and based on experience

Location: London

A leading global financial institution is seeking a UK Tax Services Business Manager to join its Securities Services division in London. This is an exceptional opportunity for a seasoned tax specialist to play a pivotal role in shaping and overseeing the delivery of tax services to a diverse client base, including banks, brokers, corporates, and investment vehicles. The organisation is renowned for its commitment to sustainability, employee wellbeing, and professional development, offering a collaborative environment where your expertise will directly influence both client outcomes and internal best practices. With award-winning flexible benefits, generous pension contributions, and a strong focus on work-life balance—including hybrid and agile working options—this role provides the platform to make a meaningful impact while advancing your career within a supportive and inclusive culture.

Join a globally recognised financial institution with an extensive international presence and a reputation for ethical standards, sustainability, and positive societal impact. Benefit from industry-leading flexible working opportunities, comprehensive health and wellbeing support, generous holiday allowances, and substantial non-contributory pension contributions. Be part of an inclusive culture that values diversity, supports ongoing professional growth through training and mentoring programmes, and encourages internal mobility across the business.

What you'll do:

As the UK Tax Services Business Manager, you will be instrumental in safeguarding the organisation from tax risks associated with providing post-trade asset servicing solutions while ensuring clients receive commercially appropriate levels of service. Your day-to-day activities will involve monitoring legislative changes impacting securities taxation—such as withholding taxes or capital gains—and translating these into actionable guidance for operational teams. You will coordinate cross-functionally with product managers, legal experts, compliance officers, and other specialists to ensure all aspects of service delivery meet both regulatory obligations and client expectations. Acting as the primary escalation point for complex queries or disputes related to tax matters, you will also represent the business externally at industry forums to help shape future market practices. Your ability to synthesise technical information into clear communications will be vital in supporting both internal decision-making processes and external client interactions. By taking ownership of critical documentation processes like onboarding questionnaires and system matrices—and by collaborating closely with global colleagues—you will help maintain high standards of accuracy, consistency, and responsiveness throughout all facets of the organisation’s UK tax services.

Monitor changes in UK and international tax legislation affecting securities services, assess their impact on products and services, and communicate relevant updates to internal teams and clients. Collaborate closely with operational, product, legal, compliance, and Group Tax departments to ensure all tax-related risks are identified, assessed, and managed effectively across multiple business lines. Take ownership of key tax documentation processes such as client onboarding questionnaires and system tax matrices, ensuring they remain current with regulatory requirements. Provide expert guidance on complex tax matters to internal stakeholders and act as the escalation point for challenging client queries or disputes involving tax regulations. Support strategic client meetings by delivering clear insights on market developments, competitor offerings, and regulatory changes that may affect service delivery or client obligations. Represent the organisation at industry associations to advocate for workable market changes in tax legislation and administrative procedures that benefit both clients and the business. Coordinate responses to audits or investigations by local tax authorities, ensuring accurate interpretation of underlying issues and effective resolution in line with regulatory expectations. Appoint external advisors when necessary to provide specialist advice on unique or highly technical matters not covered internally. Contribute to the definition of the overall tax strategy for Securities Services in the UK by working closely with senior stakeholders to align service models with evolving client needs while maintaining compliance. Share knowledge proactively within the global tax community to promote consistent best practices across locations.

What you bring:

To excel as a UK Tax Services Business Manager you will bring deep practical experience from senior roles within major accountancy firms or financial institutions—ideally having advised on complex securities taxation issues affecting custodians or asset servicers. Your background should include hands-on involvement with collective investment vehicles’ legal structures as well as direct exposure to VAT compliance requirements. You will have demonstrated your ability to interpret new regulations quickly—translating them into clear operational guidance—and shown skill in managing stakeholder relationships at all levels. Your communication style is approachable yet authoritative: you can distil highly technical information into accessible language for colleagues or clients alike. Experience working independently within large organisations is essential; you thrive when collaborating across functions but are equally comfortable taking initiative without close supervision. A passion for continuous learning—combined with an inclusive mindset aligned with group values—will ensure you contribute positively not only to your immediate team but also to broader organisational goals.

Hold a recognised UK accountancy or UK tax qualification with significant experience gained in a Big 4 accountancy firm or similar service provider in a technical advisory capacity (not purely operational). Demonstrate detailed knowledge of securities taxation—including withholding taxes, double tax treaties, transparent structures—and specific expertise regarding UK withholding tax applicability. Possess expert understanding of UK client types such as collective investment vehicles and pension funds; demonstrate proficiency in VAT compliance for these entities. Show proficient knowledge of the UK Reporting Fund Regime as well as basic familiarity with non-UK collective investment vehicles (e.g., FCPs, SICAVs) including their legal forms and local tax treatments. Exhibit proven ability to think strategically about product development agendas while managing relationships with key business partners for successful service delivery. Display excellent presentation skills alongside previous experience engaging directly with clients on complex technical topics. Work independently within a matrixed organisational structure while contributing collaboratively across teams; demonstrate strong planning skills with a track record of reliable delivery. Communicate complex technical issues clearly in both written and spoken English; simplify intricate concepts for diverse audiences across the business. Understand commercial drivers behind product offerings; possess basic IT proficiency in Microsoft Office applications relevant to documentation management. Embody group values such as alignment with corporate strategy, commitment to integrity, work ethic, and adherence to codes of conduct.

What sets this company apart:

This organisation stands out as one of Europe’s most respected financial institutions due to its unwavering commitment to responsible banking practices that prioritise sustainability alongside commercial success. Employees enjoy access to some of the most comprehensive flexible benefits available—including generous holiday entitlements (with buy/sell options), a 12% non-contributory pension invested sustainably, private medical coverage (including digital GP access), dental care plans, subsidised gym memberships, mental health support resources such as Cognitive Behavioural Therapy sessions, menopause-friendly policies, neurodiversity assessments/support programmes—and much more. Onsite facilities range from physiotherapy clinics through nutrition consultations right up to free fitness centres. The company’s dedication extends beyond personal wellbeing: every employee receives four volunteering days annually (with thousands of hours contributed each year), reflecting its belief in making a positive social impact locally as well as globally. Professional development is actively encouraged via tailored training programmes; nearly half of all positions are filled internally thanks to robust talent pipelines supported by mentoring schemes. Diversity networks flourish here—from gender equality groups through multicultural initiatives—ensuring everyone feels welcome regardless of background or identity. Direct feedback consistently highlights how this inclusive culture sets it apart from peers: employees feel valued not just for what they do but also for who they are.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates