Job Description:

Working with the local Service Business Manager and Customer Experience Specialist you will nurture our existing accounts ensuring we maximize our wallet share. Using your business development skills identify future growth opportunities that will deliver sustainable growth.

Responsibilities

Working with our Customer Experience Specialist

Acquire a thorough understanding of our key accounts, their needs and their requirements

Develop and grow trusting relationships with our portfolio of key accounts

Coordinate periodic key account review meetings

Nurture relationships with our existing contract accounts & up-sell services where appropriate

Grow our service business revenue and market share by acquiring new business through penetrating competitor accounts and recovering customers from the past

Work closely with our national product Sales team and global BTs to grow our business, through the implementation of joint local sales and service strategies

Ensure our business management systems are utilized correctly, regularly updated and accurate to help us effectively manage our sales funnel

Make a full contribution to the company’s efforts to reduce costs, improve quality and our customer experience using process improvement and the ITW Tool box as required

Perform other related duties that may be required from time to time

Key Competencies

Ability to:

Understand and sell technical service products

Negotiate commercial contracts

Manage key accounts

Build relationships

Prospect

Exceptional Communicator: able to communicate fluently in English to varying audiences. Must be able to collate, analyze and communicate relevant information in the’ Customers’ language.

Leadership: Must possess a high level of emotional intelligence and influencing skills.

Customer oriented: create and sustain a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction

Prioritization: ability to prioritize through the evaluation of tasks and balancing a variety of competing stakeholder needs

Organizational agility: be well organized, able to navigate all levels of the organization as required to get the job done. Have a good understanding of how the organization functions.

Self-starter: pro-active with the ability to work with minimum supervision

Team Player: work well as a team player

Embodies the organization’s values and behaviors

Qualifications & Experience

Relevant experience in technical sales

Full clean UK driving license

Good financial understanding and business development experience

A successful track record of selling profitable and sustainable service products

Experience of managing and improving customers’ interaction

Sales Strategy development and implementation

This role will be office and field based (up to 60% travel will be a requirement of this role)