Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing, and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions.

As an Experience Designer at Kyndryl Vital [COUNTRY NAME HERE], you will take ownership of design workstreams, creating detailed design documentation and prototypes based on customer needs. You will work with clients to define design requirements and deliver user-centric design solutions, ensuring alignment with business goals. You will lead design reviews, presenting and advocating for design decisions with stakeholders, both internal and external. Additionally, you will assist with integrating design thinking into larger project frameworks, collaborating with engineering and other teams to ensure a cohesive experience. Utilizing feedback from stakeholders, you will iterate and refine design solutions, ensuring high quality and usability.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

· Human-Centered Design: You have a deep understanding of human-centered design methods and mindset.

· Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions.

· Storytelling: You can communicate clearly and compellingly.

· User Research: You can design and conduct generative and evaluative user research.

· Prototyping: You can create context-appropriate, low-to-high fidelity prototypes.

· Visual Communication: You have expertise in information design.

· AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards.

Preferred Professional and Technical Expertise

· 6-7 years experience

· Deep industry vertical experience

· Experience in both enterprise and agency worlds

· Knowledge and experience in IT infrastructure or other technical applications

· Human behavior, change management, or other applied social sciences

· Data science, AI/ML background

· You may specialize more deeply in:

o Service Design

o User Experience

o Interface Design

o Information Architecture

o Graphic Design

o Environmental Design

o Data Visualization

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.