Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.

> We believe that leaving a mark is a true challenge and opportunity for every one of us.

> We believe that leaving a mark is a sign of trust and impact.

> We believe that leaving a mark is a bond with the future.

> We believe that leaving a mark is proof of growth and development.

Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark... in shaping a world of Trust.

Job Responsibilities:

Setting up of uCMDB configurations as per directives laid down by Configuration Process Manager. Following the functional requirement, define the concept of Universal Discovery (UD) and be able to identify its applications implementation method. Identify the architecture and deployment process of UD, and the installation and setup of the data flow probe and its log files Define the concepts of discovery adapters, discovery jobs, discovery scripts, and other discovery resources Use CMS UI, Admin UI, UD for discovery activities. Setup zone-based discovery method and discovery activities. Define TQL (Topology Query Language) as per the process and business requirements. Design and build agentless and agent-based discoveries, and use inventory scanners Work with the Software Library Viewer and various inventory tools Use the application recognition process and discovery rules Troubleshooting issues with basic setup including but not limited to integration, reconciliation, merging, and purging rules. Setting up Enrichment rules in uCMDB and SMAX, both for data fulfilment and enrichment. Perform application dependency mapping discovery and inventory discovery. Setting up uCMDB in liase with existing SMAX setup. Participate in and drive product release activities. Perform system upgrade, CP upgrades, and underlying infrastructure management. Creation and movement of release package from lower to production environment. Ensure all Configuration Items under management are properly controlled, and that accurate and reliable information about lifecycle and configuration status is available in SMAX and uCMDB as and when requested. Host governance forums with Supporting CI custodian group to track and address any operational challenges. Perform configuration audits to validate information in CMDB in accordance with the CMS and initiate any required root cause analysis and corrective actions. Understand the scope of asset and configuration management processes, function, the items to be controlled, and information that is to be recorded, as per process documentation. Assess and drive coordination for an effective and efficient Service Catalogue Management, change processes, Release Management, or other ITIL processes within Bureau Veritas to deliver required Asset and Configuration data life-cycle processes. Deliver to support achievement for SLA and KPIs associated with data completeness, correctness, and compliance. Provide knowledge transfer and training to technical groups or advance capabilities to less experienced staff. Create and maintain Application and Service Models along with each topology layer, seeking support from Service / Application Owners. Assist and support Process Manager to drive and accomplish key objectives of Configuration Management Process. Perform UATs pre and post any internal periodic release or by ITSM Tooling partner. CMDB validation with any Change Management Request implementation, as part of review. Tackle process failures independently and communicate updates to collaborators. Assist Process Manager in reviewing process and related documentation. Represent Configuration Management in different forums and spread education in campaigns.

 

Job Requirements:

Possess a bachelor's degree in computer science/ information technology or any related studies. Must have the following certifications: ITIL V3 or 4 Foundation (Mandatory), UD120 CMDB Essentials & UD120 Discovery, SIAM Foundation (Desired) At least 3 years of experience in Microfocus or OpenText uCMDB solution administration and development. Good data analytical and presentation skills with hands-on experience on tools like MS Excel and PowerPoint.  Good knowledge of advanced ITSM Tools; preferably on SMAX, uCMDB, universal discovery; a MicroFocus/OpenText Product. General knowledge of IT operations, familiarity with business services and service management.  Familiarity with the ITIL V3 and or ITIL 4 foundation and the Configuration Management System, (CMS) in particular. Background in network or enterprise application administration. Well-versed with the concept of a public cloud hosting environment, e.g. Amazon. Familiarity with testing concepts

Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world we live in.
 
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