Key Responsibilities · Coordinate with numerous functions/vendors to resolve complaints and bring about call closure within TAT. · Managing 6 different NMS without common plate form Resolve customer complaints while managing and communicating with distressed and angry customers.
Experience & Skills 1. Having 4 years experience in: A large telecom service provider. 2. Hands on experience of Transport (SDH) equipment and NMS, Preferable – ECI, EPT, NPT, OTN, Tejas and Alcatel 1350 OMS. 3. Able in troubleshooting of SDH trails / EoS trails / Core back backbone issues. 4. Handled & control complex technical situations in a calm and professional manner. 5. Experienced in direct customer interface for technical issues 6. Worked in NOC/O&M at least 1years which is having around 100 ADM/REG sites. 7. Eagar to Work in Shift (24/7). 8. Ensured a fully available SDH network to the highest quality standards. 9. Responsible for Service level management through effective complaint resolution 10. Timely escalations as per process if catastrophic work gets stuck up. 11. Supported quality team to made and documented new processes. 12. Proactively manage the operation & performance of the SDH backbone network. 13.Build and maintain working relationships with internal and external customers