**Job Summary:** Provides some advanced administrative support of a function within a unit or department through clerical skills. Exchanges basic and non-routine information with internal and external customers and adapts procedures, processes, and techniques to meet the more complex requirements of the position. **Essential Duties and Responsibilities:** • Applies some advanced skills and procedures appropriate for the position within assigned functional area. • Performs duties and tasks that are frequently non-routine. Refers only the most complex issues to higher level. • Schedules, reports, and tracks information for department. • Collects data for preparation of various reports, budgets, and variance analyses. • Compiles data for reports and collates into a single report. • Assists in preparing, reviewing, or auditing reports. • Assists with more complex research and investigation. May prepare analyses of information. • May assist in orienting and training lower level employees. • Performs other duties and responsibilities as assigned. **Qualifications** **Knowledge, Skills, and Abilities:** **Knowledge of:** • Basic office practices, procedures and methods. • Basic mathematical calculations. **Skill in:** • Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines. • Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases. **Ability to:** • Build solid, effective working relationships with others. • Coach others in the development of their skills. • Execute instructions and request clarification when necessary. • Provide courteous, timely service when addressing customer questions and concerns. • Speak clearly and concisely. • Convey information clearly and effectively through both formal and informal documents. • Constructively work under stress and pressure when faced with high workloads and deadlines. **Educational/Previous Experience Requirements:** • High school diploma or equivalent and (2) two - (5) five years office or customer service experience. ~or~ • An equivalent combination of education, experience and/or training.