The Trim Operations Manager will support OneMain’s Financial Wellness vertical, serving as a designated process owner and subject matter expert of our Bill Negotiation operations.
This role will oversee our Bill Negotiation workforce and vendor relationship, responsible for ongoing performance driving to customer results and overall call center effectiveness outcomes. This role will also be responsible for working with operational leadership to evaluate business goals and obstacles, analyzing processes for improvement opportunities, and implementing effective solutions.
This is a full-time role reporting to the Director of Operations, based out of one of our corporate offices.
Partner with vendor leadership to oversee the performance of our remote operational team
Maximize workforce productivity by continuously evaluating performance and processes, identifying and implementing improvements
Deliver a superior customer experience by ensuring speed and accuracy of QA processes and assisting in issue resolution on an ad-hoc basis
Minimize brand risk through quality assurance monitoring and continuous evaluation and improvement of operating procedures
Design and implement solutions for operational challenges, including overseeing feature improvement requests from start to finish.
Analyze distinct business cases using SQL queries to review data, comprehend the operational environment, and make recommendations.
Work closely with internal teams to achieve business improvements.
Act as the go-to contact for the status of crucial programs, projects, and initiatives.
Routinely assess and adjust performance metrics and KPIs to keep the team aligned with organizational objectives.
Required Skills and Experience
Bachelor’s degree and at least 5 years’ experience in business operations or similar functions
Proficient in leading change and collaborating across functions, supporting initiatives from concept through execution.
Excellent communication skills—able to share difficult messages, handle disagreements, and address tough questions across various departments.
Curious, solution-oriented, and professionally competent.
Quick to address problems and independently resolve conflicting priorities.
Advanced analytical capability for reviewing data, quantifying opportunities, and designing long-term operational enhancements.
Experience with Power BI or SQL knowledge
Demonstrated ability to take ownership of projects and deliver successful results.
Salary:
Target base salary range for Baltimore, MD and New York, NY is $80k-100k, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.
Location:
This role is Hybrid. You should be located within a commutable distance to one of our offices located in New York City, NY, Wilmington, DE, Baltimore, MD, Charlotte, NC, Fort Worth, TX or Irving, TX with expectations to be in the office Tuesday, Wednesday and Thursday.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)