Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast is looking for a talented and dedicated Engineer to assist in the triage field (customer) issues associated with deployed software on devices along with machine data analysis. These devices use Comcast’s Reference Design Kit (RDK), which is deployed at Comcast on over 15 million devices spanning video and broadband. The Triage Engineer function is critical to the successful development and deployment of new features and fixes in versions of the RDK stack that get released to the field on a two week cadence. Comcast’s development environment is advanced and highly integrated. It uses industry standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with an effective use of Open Source code, allows Comcast to deliver features and products against aggressive timelines. Team core responsibility is to triage customer impacting problems, design automation to detect & triage problem with at most quality and accuracy, data analysis, software analysis etc.

Job Description

Job responsibilities:

As a key member of the team, you will be responsible for rapid identification and root cause of field issues, resulting in providing the right level of guidance to the development team on where the problem lies and recommendations to address the problem. You will leverage your excellent problem solving skills to triage customer issues and identify the source of the issue quickly, and help with fixing the field issues and communicating back to the field. As an experienced debugger, you will isolate faults and solve problems quickly. You will analyze the Business Intelligence / Metrics to get an early indication of customer issues and act on them. You will work in a fast paced environment and leverage your excellent communication skills to interact with internal and external teams. You will use Agile Methodologies in your work efforts.Stay updated with the latest tools, technologies, and best practices in development, data collection, cloud platforms, monitoring systems, and DevOps methodologies.Team Lead with responsibility of requirement understanding, design tools architecture.Understand team’s technical strength and proactive in improving it with training, guidance.

Technical Skills:

Strong knowledge in Networking, WiFi and/or Video technologiesAble to understand software architectureExcellent knowledge in Linux, C & C++Knowledge on data analysis tools like Elastic, Splunk, Datadog etc,.Strong problem-solving skills and ability to work in a collaborative team environment.Knowledge of software development methodologies, version control systems, and agile practices.Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders.Lead the defined activities and deliver the outcomes on defined schedule.Lead the team for solving technical challenges.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors, and our communities.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years